Director Architecture - Remote

UnitedHealth Group•Eden Prairie, MN

8h•$134,600 - $230,800•Remote

About The Position

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, Telecommunications, or a related technical discipline, or equivalent combination of education and relevant experience
10+ years of progressive leadership experience in enterprise voice, unified communications, collaboration platforms, telecommunications, or workplace technology engineering
8+ years of demonstrated expertise in enterprise voice and collaboration technologies, including Microsoft Teams Phone, Direct Routing, Cisco Webex Cloud Calling, SIP-based platforms, paging systems, conferencing solutions, and unified communications technologies
5+ years of experience leading architecture, engineering, or technology operations teams supporting large-scale global communication and collaboration environments
5+ years of proven experience developing and executing multi-year technology strategies, roadmaps, and modernization initiatives aligned to business objectives
5+ years in enterprise architecture, platform engineering, network integration, resiliency design, high availability, disaster recovery, and operational excellence practices
Experience managing large-scale technology portfolios, including investment planning, budget management, financial accountability, and cost optimization initiatives
Demonstrated success leading vendor governance, strategic sourcing activities, contract negotiations, licensing strategies, and supplier performance management
Proven ability to lead global teams, influence senior executives, and align cross-functional stakeholders across business and technology organizations

Nice To Haves

Master's degree in Business Administration (MBA), Information Technology, Engineering, Telecommunications, or a related field
Industry certifications such as Microsoft Certified: Teams Administrator Expert, Azure Solutions Architect Expert, TOGAF, PMP, CISSP, CCNP Collaboration, or equivalent
Experience leading enterprise-wide collaboration transformations, cloud migrations, UCaaS initiatives, or legacy PBX modernization programs
Experience supporting highly regulated industries requiring stringent security, compliance, and operational resiliency controls
Knowledge of enterprise service management disciplines, including ITIL, service portfolio management, service lifecycle management, and operational governance frameworks
Experience leading geographically distributed organizations with responsibility for global service delivery and 24x7 operational support models
Strategic and systems thinker with the ability to translate business priorities into scalable technology solutions

Responsibilities

Provides strategic and operational leadership for the enterprise voice, calling, paging, meeting, and collaboration technology portfolio, establishing the technical vision, architecture standards, and multi-year roadmap that enables secure, reliable, and scalable communication services for global operations
Leads a high-performing team of architects and engineers responsible for the design, engineering, modernization, and lifecycle management of enterprise collaboration platforms, ensuring alignment with business objectives, regulatory requirements, and evolving technology standards
Accountable for the reliability, security, availability, and continuous improvement of enterprise calling, paging, conferencing, and collaboration services supporting a global workforce
Drives technology strategy, architectural governance, service modernization initiatives, and operational excellence programs that enhance user experience, reduce risk, improve service resiliency, and optimize operational performance
Owns vendor strategy and governance across key technology partners, leading contract negotiations, commercial discussions, licensing strategies, and supplier performance management to maximize business value and cost efficiency
Oversees roadmap prioritization, investment planning, and financial stewardship for a multi-million-dollar technology portfolio, balancing innovation, operational sustainability, and business demand
Partners closely with business, infrastructure, security, and workplace technology leaders to define future-state communication capabilities, influence enterprise technology direction, and ensure successful delivery of strategic transformation initiatives
Provides executive-level leadership for architecture reviews, technology decisions, risk management, and service governance while fostering a culture of engineering excellence, accountability, innovation, and continuous improvement