Director, Application Reliability Engineering - Operations

CIBC • Toronto, ON

4d • Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

You will join CIBC’s Digital and CX Technology (DCXT) group as the Director, Application Reliability Engineering – Operations, responsible for the production operations and reliability of multiple Tier 1 Contact Center and Banking Center applications. You will lead the implementation of Site Reliability Engineering (SRE) best practices to drive operational excellence, resiliency, and automation across these mission-critical platforms.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

• 10+ years of experience in Application Support, Incident Management, Problem management, for Digital technology, Cloud technology, Integration Patterns and Security.
• Ability to adapt to the fast-paced environment.
• Strong operations and development background within a financial institution.
• Experience managing and maintaining Enterprise Tier 1 Critical Applications which runs 24/7/365.
• Possess a team-oriented behavior that engages your team members for the knowledge and ability they bring to the table to determine corrective course of action, determine root cause and correction.
• Managed and maintained Enterprise Tier 1 Critical Applications with 24/7/365 operations, utilizing SRE principles to ensure reliability, scalability, and performance.
• Possess a team-oriented mindset that leverages the collective knowledge and abilities of your team to determine corrective actions, root cause analysis, and resolution.
• Digitally savvy. Seek out innovative solutions, embrace evolving technologies, and are comfortable with modern SRE tools and methodologies.
• Bold and authentic leader. Passionate about developing and coaching diverse, high-performing teams, and embedding SRE culture across the organization.
• Driven by collective success. Value collaboration and understand the power of an inclusive team working together to achieve shared reliability goals.
• Act like an owner. Thrive when empowered to take the lead, drive reliability improvements, and deliver results.
• Values matter. Bring your real self to work and live our values - trust, teamwork, and accountability.

Responsibilities

• Direct and manage all aspects of production support and reliability engineering for large, complex, mission-critical applications.
• Anticipate, detect, and address production-related issues proactively using advanced monitoring, observability, and automation.
• Define, educate, and enforce SRE processes, guidelines, and practices—such as service level objectives (SLOs), error budgets, and incident response protocols—to minimize impact and maximize uptime.
• Drive continuous improvement and application resiliency through post-incident reviews, root cause analyses, and reliability-focused engineering.
• Manage relationships with delivery areas, business partners, and vendors; interface and maintain communications, lead incident resolution, monitor business escalation and technology change roadmap to provide on-time response and support.
• Proactively manage offshore vendor relationships for support resources to ensure effective utilization and resolution of incidents around the clock.
• Lead the adoption of automation in operational tasks, monitoring, alerting, and recovery to reduce manual intervention and optimize reliability.
• Establish robust CI/CD pipelines and release management processes to support rapid, safe, and reliable deployments.
• Direct, motivate, develop, and manage performance of the management team and key staff focused on Application Support, Incident and Problem management, and SRE practices.

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed