Director - Application Development 3
About The Position
Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Requirements
- experience in the IT industry
- technical experience with the ServiceNow platform
- Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.)
- Worked in presales environments with experience on large scale ServiceNow bids
- Experience supporting a Sales team to win new business in new and existing accounts
- Excellent customer facing, presentation and communication skills (written and verbal)
- Good business analysis and requirements analysis skills
- Must be able to work as part of a small team with minimal day-to-day supervision
- Travel availability up to 40% within North America to support onsite client work
Nice To Haves
- BSc in Computer Science or Computer Engineering
- ServiceNow Presales Accreditations
- ServiceNow Systems Administrator certification
Responsibilities
- Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc
- Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach. Case study would be provided for round 2.
- Assist the Sales personnel in the qualification of customer needs and performing pre-demo needs analysis.
- Assess the customer's strategic needs, uncover business requirements, determine the gaps between business requirements and product functionality, and build relationships with clients onsite.
- Gather the appropriate information to generate proposals with the right service components, pricing, and assumptions.
- Evaluate ServiceNow products and solutions that might improve or enhance services provided, while aligning and working closely with onshore ServiceNow leadership.
- Understand business and technical problems addressed by the proposed solutions, including key regulations, business drivers, evolving business needs, security, etc.
- Produce compelling sales proposals/commercial and technical documentation, outlining the cost savings and business benefits to clients of using ServiceNow.
- Hands-on experience creating demos, and ability to demonstrate ServiceNow products and technologies effectively to audiences of varied technical knowledge.
- Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations.
- Collaborate with enterprise architecture teams to ensure compliance with business policies and standards.
Benefits
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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What This Job Offers
Job Type
Full-time
Career Level
Director
