Director, Analytics Client Success

JLL•Atlanta, GA

13d•$138,000 - $170,000•Remote

About The Position

The primary purpose of this role is to own the end-to-end success of client relationships on the Azara analytics and insights platform — from onboarding and technical delivery through long-term adoption, value realization, and account growth. This role serves as the primary subject matter expert and platform advocate for Azara within assigned accounts, ensuring clients not only receive a well-delivered solution but continuously realize and expand the business value of the platform over the life of the relationship. The Director, Azara Client Success is responsible for providing technical project planning, management, and execution during onboarding and delivery phases, while also driving ongoing platform adoption, client enablement, and value realization post-launch. This includes managing all phases of service delivery — analysis and design, configuration and build, testing and training, and deployment — as well as ownership of account health and value realization for the duration of the client lifecycle.

Requirements

Relationship management and communications
Proven ability to navigate a large matrix organization
Self-motivated, able to set priorities and work autonomously
Customer service focus
Consultative/advisory skill set — ability to translate platform data and capability into client value realization
IT project management with a concentration on software delivery management
Demonstrated expertise in CRE applications
Cross-functional team coordination
Excellent attention to detail
Experience driving product adoption, client enablement, or usage growth in a SaaS/analytics context
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Knowledge of real estate industry preferred

Responsibilities

Managing the deployment of a solution in cooperation with analysts, implementation specialists, engineers, and testers
Managing and reporting delivery risks and issues
Managing user acceptance testing and release plans
Managing communications with stakeholders, business transition teams, and business and IT management
Overseeing application configuration and support while liaising with cross-functional teams in a matrix environment
Serving as the primary Azara subject matter expert for the account, advising and enabling clients on platform capabilities and how to apply them to their evolving business needs
Monitoring platform usage and adoption trends at the account level, identifying at-risk or under-utilizing users, and driving enablement plans to close gaps
Building and presenting value realization cases to clients and account leadership, demonstrating ROI and identifying use-case expansion opportunities
Maintaining a thorough and current understanding of product features and functionality, and proactively enabling clients on new capabilities
Ensuring positive account and client sentiment throughout the full relationship lifecycle, not only at delivery
Supporting BAU processes with accounts and clients to build long-term relationships and identify continuous improvement opportunities in the analytics space
Capturing client feedback and enhancement requests and channeling them into product and engineering conversations