Director Analyst, Warehouse Systems and Technologies (WMS, Robotics, and AI), Remote - US

Gartner•Remote - Texas, TX

6d•Remote

About The Position

Gartner is seeking a supply chain technology analyst with experience in warehouse technologies including Warehouse Management Systems (WMS), warehouse robotics, and AI. This role will drive new thought-leading research around the tools, solutions, and technologies that can solve our supply chain client’s business challenges as it relates to warehousing and distribution. The research will be targeted to supply chain leaders, logistics leaders, IT professionals, and software providers and services leaders. The key activities performed include conducting research, producing written content that spans from pragmatic to innovative, delivering client insight calls, and presenting at Gartner and other events. The role also requires collaboration with peers, partnering on research and writing, and participation in research communities to develop thought leading insights.

Requirements

Located in the North America (Eastern or Central Time zones preferred) this position is home office based – Remote Worker)
Candidates must have a good understanding of end-to-end supply chain concepts incorporating plan, source, make, deliver and service with specific senior-level understanding of logistics operations and technology.
A minimum of 7 or more years of experience in systems and solutions required to automate and optimize warehousing and distribution operations.
You must be extensively familiar with WMS systems and their implementation.
Possess strong writing and presentation skills.
Have articulate and succinct communication skills; be able to interact at all levels of an organization on logistics technology, supply chain and business issues; explain complex ideas effectively and present to large groups in workshops and conferences is desired.
A strategic and critical thinker, demonstrates analytical skills, applying conceptual models, recognizing patterns and drawing and defending conclusions.
Demonstrate a curiosity for new ideas and best practices in emerging digital supply chain and logistics technology.
Successful candidates are able to efficiently multitask, show a self-motivated work ethic, but also be collaborative within a geographically diverse team environment.
Strong project planning and management skills and ability to collaborate with a research team.
Bachelor’s degree or higher in information systems, supply chain/logistics, or computer science is preferred or sufficient work-related experience.

Nice To Haves

First-hand knowledge of multiple vendor’s WMS solutions would be highly desirable.
Experience with variations of warehouse automation, WCS/WES, and warehouse robotics is also being sought for this role.
Experience with variations of artificial intelligence within warehouse applications (Agentic AI, Embedded AI, or Gen AI) is also highly desirable for this role.
Experience with other warehousing systems such as workforce management (WFM-Labor), ecommerce fulfillment, distributed order management (DOM), yard management (YMS), dock door scheduling, supply chain visibility, and systems integration is also highly desirable.

Responsibilities

Provide actionable advice to business and technology clients on the best options to prepare a business case, identify potential vendors, evaluate, select, and implement warehouse and fulfillment systems, solutions, and technologies to solve their mission critical priorities.
Research and write about the changing vendor marketplace for warehouse and fulfillment systems and automation and robotic solutions, and emerging warehouse AI (embedded AI, Agentic AI, and Generative AI) , systems architecture, and business models.
Proficiency in developing visual aids through graphics and converting written content to presentation materials is an important attribute for this role.
Advise our business and technology clients on selection of specialty consultants and systems integrators.
Contribute to Gartner-wide research and ideation on the evolution of current and emerging logistics systems and related technologies, including creation of Magic Quadrants and Market Guides.
Prepare and deliver high-value presentations and other materials at Gartner, industry and professional association conferences, and client briefings.
Support sales as a part of the Gartner Supply Chain sales cycle
Conduct on-site or virtual advisory sessions with clients such as facilitated strategy development, virtual workshops, or moderate forums.
Provide high quality and timely review of peer’s research and support team members.
Lead or participate in research community meetings to discuss research issues and collaborate effectively with peers to develop thought-leading or trending research and advice.