Director, Aladdin Investment Operations

Manulife • Boston, MA

11d • $92,475 - $160,290 • Hybrid

About The Position

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Join us in shaping the future of Global Wealth & Asset Management Investment Operations and help drive a platform‑enabled, scalable, and resilient operating model across our global investment businesses. The Director, Aladdin Investment Operations will play a critical leadership role in defining and executing the strategic direction of Manulife’s investment operations capabilities, with a particular focus on BlackRock’s Aladdin platform. This role combines deep platform expertise, operational leadership, and cross‑functional influence, partnering closely with front office, middle office, accounting, technology, and risk stakeholders to ensure Aladdin is leveraged as a strategic enterprise platform rather than solely an operational tool. This leader will oversee complex operational processes across multiple asset classes, guide platform configuration and optimization, and lead teams in mastering Aladdin to support scale, efficiency, risk management, and regulatory compliance globally.

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, or a related discipline; advanced certifications (e.g., CFA, CPA) are an asset.
• 10+ years of progressive experience in Investment Operations and/or Derivatives Operations, including broad exposure to multiple asset classes and global operating models.
• Extensive hands‑on experience with BlackRock’s Aladdin Operations Platform, including configuration, controls, and enterprise‑level deployment.
• Demonstrated experience leading teams and influencing senior stakeholders in complex, matrixed organizations.
• Strong understanding of trade lifecycle processes, valuation, settlements, data governance, and regulatory requirements.
• Proven analytical and problem‑solving skills, with the ability to synthesize complex information and make sound, risk‑aware decisions.
• Exceptional communication and relationship‑building skills, with the ability to translate technical concepts into clear, business‑relevant insights.

Responsibilities

• Act as the global operations subject matter expert for BlackRock’s Aladdin Operations Platform, setting standards for usage, configuration, controls, and operating model design.
• Partner with Investment Operations, Technology, and Business leadership to define the Aladdin roadmap, including new functionality, operating model changes, and integration with downstream systems.
• Translate business strategy, regulatory change, and growth objectives into scalable Aladdin‑enabled operational solutions.
• Ensure strong controls, governance, and data integrity across valuation, settlement, and post‑trade processes are in place within Aladdin, partnering closely with Middle Office, Accounting, Risk, and Compliance.
• Proactively identify operational, data, and platform risks, and implement mitigation strategies aligned to Manulife’s enterprise risk and control framework.
• Maintain deep awareness of the global investment operations landscape, including regulatory developments and industry best practices, and assess impacts to the firm.
• Act as a senior escalation point for complex Aladdin operational or platform issues, providing clear direction, decision‑making, and resolution.
• Build deep organizational capability by coaching teams and stakeholders on Aladdin functionality, controls, and best practices.
• Establish and maintain strong relationships with Portfolio Managers, Traders, Business Unit Heads, Technology, Finance, and external partners.
• Serve as a trusted advisor to senior stakeholders, clearly communicating priorities, trade‑offs, risks, and recommendations in a dynamic and evolving environment.
• Support transformation initiatives by balancing day‑to‑day operational stability with long‑term strategic goals.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
• full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Director