Director, AI Product Management

ConnectiveRx • Hanover Township, NJ

22h • $169,600 - $218,800

About The Position

The Director of AI Product Management will play a pivotal role within our product organization, leading AI-enabled product development and overseeing the management and execution of client onboarding and ongoing modifications in the Affordability product line. This leader will be responsible for scaling Copay and Buy & Bill solutions through automation, analytics, and applied AI, driving measurable efficiency gains and high-quality client outcomes. The Director will foster strong internal and external partnerships and will directly supervise a team of business analysts, providing guidance, mentorship, and strategic direction to support business objectives.

Requirements

• Bachelor’s degree in Business, Computer Science, Data Analytics, Healthcare Administration, or a related field required.
• Minimum of 7 years of experience in product delivery, client implementations, project or program management, or business analysis.
• Experience delivering AI-enabled products or automation initiatives strongly preferred.
• Experience managing and developing teams preferred.
• Knowledge of healthcare regulations and industry standards, with working familiarity in data governance, privacy, and responsible AI considerations, including model risk, bias, and explainability within regulated environments.
• Understanding of modern analytics and AI product practices, including feature instrumentation, A/B testing, human-in-the-loop workflows, and collaboration with engineering and data science teams.
• Strong leadership skills with experience managing and mentoring teams and driving AI adoption and change management across business and technical stakeholders.
• Excellent communication, organizational, and problem-solving skills with the ability to translate complex AI concepts into clear business value and operational requirements.
• Demonstrated ability to manage multiple initiatives simultaneously in a fast-paced environment while using metrics and experimentation to prioritize work and measure impact.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Lead the planning, coordination, and execution of client implementations and change requests, incorporating AI-assisted workflows and automation to improve speed, quality, and consistency.
• Serve as the primary point of contact for clients during onboarding and throughout the lifecycle of client engagements, translating client needs into an AI-enabled product roadmap and measurable outcomes.
• Manage and develop a team of business analysts, upskilling the team on AI-assisted analysis, prompt best practices, and data-driven delivery methods while ensuring high performance and professional growth.
• Partner with cross-functional teams including Product, Operations, Engineering/IT, Data Science, and Client Implementation to design, build, and operationalize AI capabilities that align with product strategy and client requirements.
• Define and track success metrics such as cycle-time reduction, first-time-right rates, automation coverage, and client satisfaction, ensuring timelines, budgets, and deliverables are met.
• Identify, prioritize, and deliver AI efficiency initiatives including workflow automation, decision support, intelligent quality assurance, and self-service capabilities through experimentation, iteration, and continuous improvement.
• Maintain up-to-date knowledge of AI/ML trends, responsible AI practices, and industry and regulatory changes impacting affordability programs, data usage, and automation.

Benefits

• medical, dental, vision, life, and disability insurance
• 401(k) plan, with employer contributions where applicable
• flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations
• eight standard company holidays and three floating holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Director