Director, Ai Innovation Lab Vital Lead

Kyndryl•Frisco, TX

2d•$179,760 - $409,800•Remote

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. The Role Your role As a Design Strategist, you will shape how customers translate business goals into clear, human centered strategies and experiences. The focus is on problem identification, framing opportunities, and designing strategic direction that connects customer needs, business outcomes, and technology choices. Your work will balance structured discovery, collaborative design, and practical delivery of strategic recommendations that teams can act on. What you will do •Lead design strategy engagements that clarify customer challenges, success measures, and desired outcomes •Plan and facilitate discovery activities such as interviews, workshops, and research to surface user, business, and operational insights •Synthesize qualitative and quantitative inputs into clear problem statements, opportunity areas, and strategic design principles •Develop artifacts such as experience visions, service concepts, journey maps, and strategic roadmaps that guide decision making •Collaborate with multidisciplinary teams including strategy, technology, and delivery roles to align design intent with execution •Translate complex findings into clear narratives and recommendations that support customer decisions and prioritization •Support customers through change by validating concepts, testing assumptions, and refining strategies based on evidence Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Requirements

Experience in design strategy, service design, business strategy consulting, or a closely related field
Demonstrated experience leading discovery and design strategy work from problem framing through strategic recommendation
Background in user research methods, synthesis techniques, and insight development
Experience creating and using design strategy artifacts such as journeys, service blueprints, experience principles, or roadmaps
Ability to connect customer experience, business goals, and technology considerations into a coherent strategy
Experience working collaboratively with cross functional teams to deliver practical, implementable outcomes

Nice To Haves

Experience working within large, complex, or enterprise customer environments
Familiarity with human centered design, service design, or design thinking frameworks
Experience supporting digital transformation, platform modernization, or operating model change
Comfort facilitating structured workshops with senior customer stakeholders
Relevant certifications or formal training in design, strategy, or research disciplines

Responsibilities

Lead design strategy engagements that clarify customer challenges, success measures, and desired outcomes
Plan and facilitate discovery activities such as interviews, workshops, and research to surface user, business, and operational insights
Synthesize qualitative and quantitative inputs into clear problem statements, opportunity areas, and strategic design principles
Develop artifacts such as experience visions, service concepts, journey maps, and strategic roadmaps that guide decision making
Collaborate with multidisciplinary teams including strategy, technology, and delivery roles to align design intent with execution
Translate complex findings into clear narratives and recommendations that support customer decisions and prioritization
Support customers through change by validating concepts, testing assumptions, and refining strategies based on evidence