Director, AI Engineering
About The Position
The CX AI Incubation and Agent team builds breakthrough solutions across delivery intelligence, network automation, and edge computing for Cisco Customer Experience (CX) and our global customers. We partner across engineering, product, and design to develop scalable, responsible platforms leveraging Generative and Agentic AI. Join an inclusive, high-impact team pushing the boundaries of AI innovation to solve critical enterprise challenges. Your Impact As an engineering leader in Cisco CX, you will define and execute the technical strategy for AI solutions that transform customer adoption and renewals. You will lead high-performing engineering teams from concept to production, operationalizing autonomous agents, context engineering, and multi-agent orchestration platforms. In this role, you will combine deep technical architecture with business strategy to deliver production-grade AI systems at scale.
Requirements
- Bachelor’s degree in Computer Science, Mathematics, Statistics, or related field with 15+ years of software engineering experience (or Master’s degree with 12+ years).
- 5+ years of engineering management experience leading software and ML engineering teams.
- Experience programming in Python, Java, C++, or modern object-oriented languages.
- Experience building and scaling data-driven AI/ML systems, AI-native applications, and AI agents, including agent harnesses and production-grade agentic architectures.
- Experience building and deploying systems utilizing LLMs, NLP, Generative AI, or Agentic AI architectures.
Nice To Haves
- Advanced degree (Master’s or PhD) in Artificial Intelligence, Computer Science, or Machine Learning.
- Experience architecting multi-agent orchestration pipelines and context engineering systems.
- Experience applying AI solutions to enterprise customer success, adoption, or renewal workflows.
- Proven track record of technical leadership and cross-functional execution in fast-paced environments.
- Strong communication skills with the ability to engage technical teams and executive business leaders.
Responsibilities
- Spearhead end-to-end development of agentic AI solutions across the CX customer adoption and renewals portfolio.
- Lead architecture and build core platform to host Agentic solutions.
- Manage and mentor cross-functional teams of software, ML, and data engineers and technical leaders through full lifecycle delivery.
- Evaluate, select, and standardize tools, frameworks, and foundation model infrastructure across the portfolio.
- Partner with product management and business stakeholders to translate strategic requirements into production AI applications.
- Establish best practices for responsible AI, context engineering, and observable agent deployment.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- grants of Cisco restricted stock units
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness determined by Cisco
- 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses
- performance-based incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Director
