Director, AI enablement and Business process architecture

Johnson & Johnson Innovative Medicine • New Brunswick, NJ

1d • $150,000 - $258,750

About The Position

Johnson & Johnson is recruiting a Director, AI Enablement and Business Process Architecture, based anywhere in the United States. The role will shape HR’s digital-first, employee-centric transformation across the Hire-to-Retire lifecycle by defining enterprise HR AI and automation strategy and owning future-state business architecture, workflows, and experience design. It ensures HR services are intuitive, connected, compliant, measurable, and thoughtfully designed before being digitized, automated, or AI-enabled.

The Director leads a global team of workflow designers and AI specialists and partners with HR process owners, Product, Technology, Data & Intelligence, Risk, Privacy, Security, Change, and Operations. The role combines strategic vision, solution and experience design, implementation leadership, value realization, and operational excellence to advance responsible transformation at scale.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Information Technology, Computer Science, Engineering, Systems Design, or a related field.
• At least 7 years of progressive experience in digital transformation, automation, business architecture, workflow or process design, or workforce experience.
• Demonstrated experience developing and executing enterprise AI, automation, or digital transformation strategies in a large, complex, global organization.
• Hands-on leadership experience with one or more of generative AI, conversational AI, machine learning, intelligent automation, robotic process automation, or workflow orchestration.
• Understanding of HR operating models, service delivery, and employee lifecycle journeys, including Hire-to-Retire experiences.
• Proven ability to design end-to-end experiences across multiple systems, teams, functions, and geographies.
• Experience leading global teams directly and through influence, including coaching, performance management, and capability building.
• Experience managing product or transformation roadmaps, prioritization, implementation, adoption, and value realization.
• Executive-level communication, stakeholder management, change leadership, and strategic planning skills, with the ability to translate ambiguity into clear, structured decisions and designs.
• People management experience; the role is expected to lead a global team and cross-functional delivery network.
• Ability to travel up to 10–15% domestically and internationally as business needs require.
• Legal authorization to work in the applicable country without future sponsorship requirements where permitted by law.

Nice To Haves

• Master's degree, MBA, or advanced degree in a relevant discipline.
• Knowledge of HR technology ecosystems and experience platforms such as Workday, ServiceNow, Microsoft Copilot, or comparable enterprise platforms.
• Experience establishing AI governance, responsible AI, risk management, privacy, compliance, security, and human-oversight frameworks.
• Background in product-led operating models, agile methods, service design, process mining, journey mapping, and business architecture disciplines.
• Experience building analytics-driven decision frameworks and measuring workforce experience and operational outcomes.
• Professional certification in product management, agile, HR technology, enterprise or business architecture, AI, data, process improvement, or digital transformation.

Responsibilities

• Translate HR strategy and operating-model intent into executable, end-to-end business architecture designs.
• Create and maintain future-state process blueprints covering process flows, decision points, roles, controls, system handoffs, data requirements, and experience patterns.
• Define process maturity paths from manual work to automated, AI-assisted, and appropriately autonomous experiences.
• Ensure architecture decisions simplify work, reduce fragmentation, clarify accountability, and remain operationally viable and policy compliant.
• Define and execute the enterprise HR AI enablement and automation strategy in alignment with workforce experience priorities and the HR operating model.
• Establish a roadmap for AI technologies, intelligent automation, and workflow orchestration across the Hire-to-Retire lifecycle.
• Identify, evaluate, and prioritize opportunities based on business value, employee impact, process readiness, risk, scalability, and organizational capacity.
• Monitor emerging capabilities and external trends and assess their practical implications for HR products, services, and operations.
• Design employee-centric workflows across HR domains, systems, teams, and channels, using personas and journeys to guide design choices.
• Establish experience and workflow-design standards, reusable patterns, artifacts, templates, and playbooks.
• Ensure product backlogs and change plans are traceable to approved future-state journeys and architecture.
• Lead cross-functional teams in taking priority AI and automation opportunities from discovery and design through implementation, adoption, and continuous improvement.
• Define orchestration patterns for work, decisions, data, and interactions across Core HCM, Talent, Learning, Service Delivery, collaboration, and experience platforms.
• Partner with Product and Technology leaders to ensure designs are feasible, scalable, secure, supportable, and aligned with enterprise architecture; system configuration is not owned by this role.
• Drive disciplined experimentation and define criteria for scaling, redesigning, or stopping initiatives.
• Establish governance for responsible, ethical, compliant, secure, and transparent AI use across HR processes and platforms.
• Embed privacy, security, legal, employee-relations, records, data-quality, human-oversight, and model-risk considerations into solution design and lifecycle governance.
• Define AI decision rights, stage gates, documentation expectations, monitoring requirements, and escalation paths.
• Partner with control functions and enterprise governance bodies to maintain alignment with applicable policies and standards.
• Define and track KPIs, value-realization measures, employee-experience outcomes, adoption signals, and operational metrics.
• Create transparent prioritization and investment cases that connect transformation to productivity, service quality, speed, risk reduction, cost-to-serve, and employee impact.
• Use data and feedback to refine roadmaps, workflows, controls, and adoption approaches.
• Communicate progress, trade-offs, risks, and realized value to senior stakeholders.
• Lead, develop, and inspire a global, cross-functional team spanning AI enablement, automation, business architecture, workflow design, and related capabilities.
• Set methods, quality standards, goals, decision rights, and performance expectations; coach team members and build succession and capability plans.
• Build organizational fluency in journey mapping, process modeling, business architecture, AI product thinking, responsible AI, experimentation, and value realization.
• Foster innovation, simplification, inclusion, continuous learning, and data-driven decision-making.

Benefits

• Company consolidated retirement plan (pension) and savings plan (401(k)), subject to plan terms.
• Eligibility to participate in the Company's long-term incentive program.
• Vacation: 120 hours per calendar year, subject to applicable policy and date of hire.
• Sick time: 40 hours per calendar year; 48 hours for Colorado residents; 56 hours for Washington residents.
• Holiday pay, including floating holidays: 13 days per calendar year.
• Work, Personal and Family Time: up to 40 hours per calendar year.
• Parental Leave: 480 hours within one year of the birth, adoption, or foster care of a child.
• Bereavement Leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
• Caregiver Leave: 80 hours in a 52-week rolling period.

What This Job Offers

• Job Type: Full-time
• Career Level: Director