Agentic AI Business Solutions (Field), Director

Amgen • Thousand Oaks, CA

3d • $213,075 - $288,279 • Hybrid

About The Position

Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Neural Nexus – Agentic AI Business Solutions (Field), Director. What You Will Do. Let’s do this. Let’s change the world! In this vital role, the Neural Nexus – Agentic AI Business Solutions (Field), Director will lead the strategy, execution, and adoption of AI-enabled field initiatives. This individual will partner across Field Leadership, Commercial, BAI, Digital, Data, and Technology to advance Generative AI, Agentic AI, analytics, automation, and digital capabilities that improve field effectiveness, productivity, and decision-making. This position requires 2-3 days a week onsite in Thousand Oaks, CA.

Requirements

• Doctorate degree and 4 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience OR Master’s degree and 8 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience OR Bachelor’s degree and 10 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience
• At least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources. Your managerial experience may run concurrently with the required technical experience referenced above

Nice To Haves

• Experience in Biotechnology/Pharmaceutical field effectiveness, commercial analytics, field operations, commercial operations, or related functions.
• Experience partnering with Field Leadership, Sales, Marketing, Commercial Operations, and analytics teams to solve business challenges through data, technology, analytics, and AI.
• Experience leading complex field technology, AI, analytics, or commercial transformation initiatives from strategy through adoption.
• Strong understanding of pharmaceutical field workflows, commercial data, reporting, analytics, and AI-enabled decision support.
• Strategic & Analytical Thinking: Ability to translate complex business, data, and technology considerations into clear strategies and actionable plans.
• Leadership & Influence: Proven ability to lead cross-functional initiatives and influence senior stakeholders in a matrixed organization.
• Communication & Interpersonal Skills: Ability to translate complex technical concepts into clear business implications for field, technical, and executive audiences.
• Change Leadership: Demonstrated success driving adoption of new technologies, capabilities, and ways of working.
• Project & Program Management: Strong ability to manage priorities, risks, timelines, dependencies, and operational readiness.

Responsibilities

• Define and lead the roadmap for high-impact field initiatives, prioritizing opportunities based on business value, field needs, feasibility, and enterprise priorities.
• Partner with Field Leadership to identify opportunities to simplify workflows and embed AI-enabled insights, automation, and digital capabilities into the field experience.
• Lead field-focused AI initiatives from use-case definition and prioritization through development, deployment, adoption, and optimization.
• Partner with BAI, Digital, Data, and Technology teams to integrate capabilities with commercial data, reporting, enterprise platforms, and field workflows.
• Define success measures and use performance data and field feedback to continuously improve solutions and business impact.
• Orchestrate collaboration across Field Leadership, Commercial, BAI, Digital, Data, and Technology to drive coordinated execution of field initiatives.
• Serve as the bridge between field stakeholders and technical teams, translating business needs into actionable requirements and technical capabilities into clear business value.
• Serve as a trusted advisor to Field Leadership and Commercial stakeholders on Agentic AI, Generative AI, analytics, automation, and digital initiatives.
• Communicate strategy, progress, risks, adoption readiness, and business impact while ensuring field priorities and user needs inform solution decisions.
• Drive adoption of AI-enabled capabilities by embedding solutions into field workflows and partnering with training, communications, and business teams on targeted enablement.
• Define and track KPIs for adoption, productivity, user experience, and business impact to demonstrate value and identify improvement opportunities.
• Lead field change management and readiness for new AI, analytics, automation, and digital capabilities, including stakeholder engagement, communications, training, and deployment support.
• Establish feedback loops to identify adoption barriers, prioritize enhancements, and foster continuous learning and responsible AI adoption across the field organization.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Ph.D. or professional degree