Director, Agency Operations

Gallagher•Kimberly, WI

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview AssuredPartners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward-thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry. As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service

Requirements

Requires a University Degree and minimum 10 years prior relevant experience, or equivalent experience.

Responsibilities

Manages all activities related to the service operations of the agency in order to allow Agency President to concentrate on the development of the sales team and office growth. May also manage administrative staff and service a book of busines.
Responsible for overall direction of the service departments within the agency either directly or indirectly through department managers and / or team leaders. This includes, but is not limited to interviewing, hiring, training, assigning/directing work, performance evaluations, addressing complaints and resolving problems.
Drives agency efficiencies and evaluates and makes adjustment to service departments staff workloads as necessary. Conducts monthly staff meetings.
Provides support to agency sales function by leading and developing the service team.
Enforces compliance with corporate and regional policies, procedures, workflows and new initiatives. May serve as agency Quality Control Liaison.
Works closely with Regional P&C Operations team by participating in monthly conference calls and attending annual workshops.
May be also be responsible for servicing a book of business.
Manages staff of all service departments either directly or indirectly through department managers and / or team leaders

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program