Senior Director, National Agency Operations

First American

5d

About The Position

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Responsible for leading and managing revenue generation, market share growth, sales, and operations in a defined geographic area/region within a business unit. Engages with State/Area Managers to drive financial performance, align resources, deploy division initiatives, and contribute to divisional strategy. Has direct oversight of regional sales, setting growth strategy and monitoring performance. Influences the development and implementation of strategic goals and ensures employee conformance to established practices and proper training of staff. What You'll Do: Drive strategic initiatives from a sales and operations perspective Influence the overall Business Unit strategy and collaborate with executive leadership team on strategic decision-making. Define strategy for business development to drive revenue growth throughout the region. Effectively utilizes financial management skills to successfully analyze and manage P&L at a regional level. Manage the activities of the sales team to attain maximum sales volume and develop maximum potential volume from all markets. Ensure that the sales team engages in the specific behaviors and activities that drive revenue and grow market share. Develop an organizational structure which creates operational efficiencies to drive business results and foster talent development across the region. Develop and direct the implementation of divisional initiatives, policies and procedures that comply with regulatory and statutory guidelines, rules, and standards. Support and champion the adoption of new business technologies which serve as market differentiators and a strategy for maximizing productivity and business performance. Develop team members to build a solid succession plan for all key roles while supporting a positive workplace culture that encourages collaboration, growth, and operational excellence. Develop an in-depth understanding of the competitive landscape, including the recruitment and retention of strategic talent. Interact with external stakeholders to enhance and expand the customer experience. Utilize metrics/dashboards and available shared services which drive an environment and culture of continuous improvement. Utilize problem-solving, communication, collaboration, critical thinking, and team building skills to meet the changing needs of the business. Other duties as assigned Travel required.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 12+ years demonstrated experience managing multiple functions
• Demonstrated competency in executing strategic plans.
• Progressive experience in leading employees in multiple locations and significant experience developing and implementing solutions.
• Proven track record of leading large, complex projects with multiple stakeholders and driving organizational change.
• Possesses problem-solving, collaboration, negotiation, critical thinking, team building, and presentation skills.
• A deep understanding of metrics/dashboards to drive continuous improvement.
• Displays leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential.
• Demonstrated success meeting the needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources.
• Strong experience and knowledge of functional tools and infrastructure.
• Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential.

Nice To Haves

• Advanced degree preferred

Responsibilities

• Drive strategic initiatives from a sales and operations perspective
• Influence the overall Business Unit strategy and collaborate with executive leadership team on strategic decision-making.
• Define strategy for business development to drive revenue growth throughout the region.
• Effectively utilizes financial management skills to successfully analyze and manage P&L at a regional level.
• Manage the activities of the sales team to attain maximum sales volume and develop maximum potential volume from all markets.
• Ensure that the sales team engages in the specific behaviors and activities that drive revenue and grow market share.
• Develop an organizational structure which creates operational efficiencies to drive business results and foster talent development across the region.
• Develop and direct the implementation of divisional initiatives, policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.
• Support and champion the adoption of new business technologies which serve as market differentiators and a strategy for maximizing productivity and business performance.
• Develop team members to build a solid succession plan for all key roles while supporting a positive workplace culture that encourages collaboration, growth, and operational excellence.
• Develop an in-depth understanding of the competitive landscape, including the recruitment and retention of strategic talent.
• Interact with external stakeholders to enhance and expand the customer experience.
• Utilize metrics/dashboards and available shared services which drive an environment and culture of continuous improvement.
• Utilize problem-solving, communication, collaboration, critical thinking, and team building skills to meet the changing needs of the business.
• Other duties as assigned
• Travel required.

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees