Director, Aftermarket Operations

Milacron Talent Acquisition•Batavia, OH

2d•Onsite

About The Position

Milacron is looking for a Director of Aftermarket Operations (US) to join our team in Batavia, OH. In this position, you will be responsible for driving above market revenue growth through exceptional leadership skills in parts sales, rebuild & retrofit (R&R), and field service management. Scope of role is inclusive of strategy development, value capture project management, digital solution adoption, and sales execution. You will have overall responsibility for the company’s aftermarket operations team, which is a blend of customer-facing activities as well as operational execution. You will have responsibility for the quality and volume of service provided, expanding Milacron’s R&R portfolio, and drive aftermarket parts growth initiatives for the organization across the United States. The ideal candidate will have significant experience in a manufacturing equipment and service environment. Technical and customer service experience with the repair of capital equipment, such as plastic injection molding, is highly preferred. Relocation assistance may be provided for those that reside outside of the Greater Cincinnati area.

Requirements

Bachelor’s degree in sales, marketing, business or engineering, Master’s degree preferred
Professional experience of 10+ years in a progressively responsible sales management position
Demonstrated track record of leading the growth of an aftermarket business; Experience developing and marketing new Aftermarket solutions is desirable
Solid leadership and matrix team management skills are required
Experience upgrading teams, processes and systems, and as well as effective problem-solving skills are key
Experience with negotiations, scheduling, and project management
Proven use of digital strategies to drive expansion of the business

Nice To Haves

Knowledge of technical/industrial equipment, plastics and/or plastics machines is a plus

Responsibilities

Drive aftermarket revenue growth through data-driven strategy, digital tools, and AI to increase market share, attachment rates, and margin.
Lead and execute aftermarket sales strategies, offerings, and initiatives in partnership with strategic accounts, regional sales, and marketing.
Own and optimize the end-to-end aftermarket quote-to-order process (parts, service, retrofit/rebuild), leveraging automation and AI for speed, accuracy, and scalability.
Deliver on Milacron’s Value Creation Plan (VCP) by streamlining processes, improving forecast accuracy, and enhancing customer experience.
Provide strong financial leadership, including budgeting, forecasting, pricing/discount governance, and profitability management.
Lead, develop, and train high-performing teams; structure effective training programs and ensure strong productivity and resource allocation.
Quarterback business-critical and cross-functional projects that improve sales effectiveness, operational efficiency, and revenue generation.
Act as the customer advocate by deeply understanding customer needs across the value chain; own NPS and drive continuous improvement in satisfaction and demand.
Oversee aftermarket operations including parts forecasting, inventory, warehousing, market intelligence, and working capital optimization.
Communicate clearly and consistently with executive leadership on performance, risks, gaps, and strategic needs for the aftermarket business.