Director - Commercial Operations, Aftermarket Parts

JB Pointdexter & Co•Sturgis, MI

About The Position

A key leadership position within the Sales & Marketing function, this position is responsible for overseeing and directing the sales efforts, profitability, growth and direction of all of Morgan Olson’s aftermarket parts sales to ensure we are meeting current and future sales objectives. This position requires a strong focus on continuing our rapid growth in aftermarket parts sales through assessment of current business capabilities and recognition of market needs. An ability to develop the right strategies, aftermarket products and offerings, and organization to deliver these services in a rapid ramp-up environment is critical.

Requirements

Working knowledge of commercial fleet vehicles and supporting aftermarket parts and experience including, but not limited to the following:
Aftermarket parts sourcing, fulfillment, sales, contract knowledge and business negotiating experience in an OEM environment
Prior experience managing a P&L.
Thought leader with the ability to present new ideas and plans to improve and grow parts sales
Highly effective oral and written communications, presentation, and influencing skills
Prior experience with commercial fleet vehicle sales or commercial aftermarket parts sales.
Have strong CRM skills. Previous experience with Salesforce preferred.
Strong interpersonal leadership and communication skills to facilitate cross-functional dialog at every level of both the Morgan Olson and customer organization.
Strong Microsoft Office skills.
Minimum of five years of customer service and/or parts sales operations
Minimum of five years in a leadership or managerial role.
25% travel across US and Canada
Adheres to Quality policy by exceeding customer expectations, being customer focused and supporting continuous improvement activities.
Adheres to Safety policies and practices behavioral based safety 100% of the time.
Creative, hands-on problem solver that brings new ideas to the table
Ability to communicate complex technical ideas to non-technical audience
Good follow-up capability
A team player with strong interpersonal and organizational skills.

Nice To Haves

Successful experience building and scaling a omni-channel parts business in preferred
Previous experience with Salesforce preferred.

Responsibilities

Align with the COO, SVP and VP, Sales and Marketing to execute Morgan Olson’s priorities and strategies for aftermarket parts sales.
Develop an aftermarket parts sales strategy and associated action plan to further develop that segment of the business for improved customer experience and profitability.
Ability to identify critical business to support the continuation of a long-term aftermarket parts program while communicating cross functionally for support and execution on required tasks and initiatives.
Interact with customers and sales team members to align on specific needs and plans to resolve
Assist with development of pricing, rebate programs, and contracts.
Identify critical metrics that illustrate performance of aftermarket parts program performance and overall customer satisfaction.