Aftermarket Parts Supervisor

Faith Technologies • Appleton, WI

1d • Hybrid

About The Position

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care. The Aftermarket Parts Supervisor is responsible for executing and supporting Faith Technologies Inc.’s aftermarket parts programs that enable scalable service, parts sales, and installed base support. This role focuses on implementing released product information into effective aftermarket parts structures, supporting digital parts experiences, assisting with key account parts programs, and ensuring customers and internal teams can accurately identify and procure service parts.

Requirements

• Bachelor’s degree in Business, Supply Chain, Engineering, Operations, or related field preferred; equivalent experience considered.
• 3–7 years of experience in aftermarket parts, service operations, or product support roles within industrial or electrical equipment environments.
• Experience with ERP systems and digital parts tools required; exposure to e-commerce platforms preferred.

Responsibilities

• Support execution of aftermarket materials processes including quoting, order entry, and invoicing.
• Coordinate with inventory, fulfillment, and procurement teams to ensure order accuracy and availability.
• Support customer inquiries related to parts identification, availability, pricing, and lead times.
• Assist with cross-sell and upsell opportunities including service kits and recommended spare parts.
• Ensure parts sales activities align with approved pricing strategies and policies.
• Work cross-functionally with Program, Demand Planning, Warehouse, Finance, and Business Technology teams.
• Support accuracy of parts catalogs, pricing data, and sales-related master data.
• Track and report sales-related KPIs including order cycle time, accuracy, and customer responsiveness.
• Performs other related duties as required and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level