Aftermarket Parts Expert
About The Position
We're seeking a talented Aftermarket Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest delivers cost-effective and performance-driven aftermarket parts solutions that help customers maximize uptime and control operating costs. Why join the Transwest Team? Exceptional Leadership Beautiful, Updated & Clean Environment Competitive PTO & Benefits Packages Company Training Opportunities for Advancement Quick & Efficient Interview Process We offer a full benefits package for eligible employees including: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution HSA and/or FSA Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program
Requirements
- High school diploma or equivalent.
- Valid driver's license and MVR in good standing.
- Excellent written and verbal communication skills.
- Strong multitasking abilities.
- Customer service skills in a fast-paced environment.
- Conflict resolution skills.
- Detail oriented with strong organizational skills.
- Quick thinking and problem-solving ability.
- Emotional intelligence and adaptability.
- Computer efficiency and parts lookup system experience.
- Ability to work any shift if needed.
- Ability to successfully complete a general abilities assessment.
- Ability to pass a post-offer background check, physical, and drug screen.
Nice To Haves
- Aftermarket parts or independent parts store experience.
- Experience with parts cross-referencing and vendor sourcing.
- Knowledge of diesel engines, gas engines, drivetrain, and suspension systems.
- Heavy and medium-duty truck industry experience.
Responsibilities
- Drive aftermarket parts sales by identifying cost-effective and performance-based solutions for customers.
- Answer incoming calls and assist customers with aftermarket parts selection and cross-referencing.
- Source parts through multiple vendors to ensure availability and competitive pricing.
- Follow up on orders and proactively communicate status updates.
- Respond to customer inquiries and recommend alternative or upgraded solutions when appropriate.
- Maintain familiarity with aftermarket brands, supplier programs, and pricing structures.
- Utilize cross-reference tools to match OE numbers with aftermarket equivalents.
- Record departmental data and recommend efficiency improvements.
- Document product performance feedback and suggest improvements.
- Educate customers on purchasing options, returns, and credit terms.
- Provide troubleshooting assistance and application support.
- Process orders accurately and efficiently in a fast-paced environment.
- Build strong relationships with fleet customers focused on uptime and cost control.
- Set an example of professionalism and positivity.
- Maintain an orderly and safe working environment.
- Additional duties as assigned.
Benefits
- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution
- HSA and/or FSA
- Paid Time Off, Sick Time, and Company Paid Holidays
- Employee Car Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
