Customer Service Representative - Aftermarket Parts

Terex Corporation

5d • $25 - $34 • Onsite

About The Position

Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Customer Service Representative to contribute to the Parts Team. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team. What you’ll do Provide inbound and outbound phone support for our Aftermarket Parts contact center. Manage cases efficiently, labeling and prioritizing for timely resolution. Respond to customer inquiries quickly, meeting established performance goals. Process orders, credits, and returns in compliance with company guidelines, ensuring accurate documentation. Manage order changes and maintain precise order entry. Identify, address, and escalate issues as needed. Monitor order fulfillment, proactively resolve shipping delays, and collaborate with leadership to implement corrective actions. Part identification in engineers machine breakdowns through unit specific files from technician terminology, function, and location and sometimes photos. Track performance metrics and recommend improvements. Pursue ongoing training and personal development. Process all Credit Requests, & Return Authorization Requests from start to finish Enter all cases into Salesforce. New: create RCA, and Actions on all Credit requests Process credit card transactions upon Request from Customers Email Customer’s Past Due Invoices for Collection upon requests with list of Past due items Correct and help with Tax Exemption Certificates to submit to our Tax Department for Customer’s Performs other duties and projects as assigned and required.

Requirements

• High School Diploma or equivalent.
• At least 4 years of experience in Customer Service, Sales, Marketing, Communications, Service, or a related field, OR a Bachelor’s degree in a relevant discipline.
• Excellent written and verbal communication skills across email, chat, and phone.
• Ability to simplify complex information for customers.
• Professional, confident, and trustworthy customer interactions.
• Strong problem-solving skills, curiosity, and creativity.
• Ability to build strong relationships internally and externally.
• Comfortable working in ambiguous situations.
• Experience with Oracle and Salesforce.
• Proficiency in Microsoft Office 365 (Outlook, Teams, Word, Excel, PowerPoint).
• Strong team player.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Communication, or Industrial Engineering.
• Quick learner, adaptable to new systems.
• Experience with process improvement and lean manufacturing.
• Strong organizational and time management skills.

Responsibilities

• Provide inbound and outbound phone support for our Aftermarket Parts contact center.
• Manage cases efficiently, labeling and prioritizing for timely resolution.
• Respond to customer inquiries quickly, meeting established performance goals.
• Process orders, credits, and returns in compliance with company guidelines, ensuring accurate documentation.
• Manage order changes and maintain precise order entry.
• Identify, address, and escalate issues as needed.
• Monitor order fulfillment, proactively resolve shipping delays, and collaborate with leadership to implement corrective actions.
• Part identification in engineers machine breakdowns through unit specific files from technician terminology, function, and location and sometimes photos.
• Track performance metrics and recommend improvements.
• Pursue ongoing training and personal development.
• Process all Credit Requests, & Return Authorization Requests from start to finish
• Enter all cases into Salesforce.
• New: create RCA, and Actions on all Credit requests
• Process credit card transactions upon Request from Customers
• Email Customer’s Past Due Invoices for Collection upon requests with list of Past due items
• Correct and help with Tax Exemption Certificates to submit to our Tax Department for Customer’s
• Performs other duties and projects as assigned and required.

Benefits

• We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED