Dir, Adobe Productivity Platforms

Adobe•San Jose, CA

6d•Remote

About The Position

Adobe's Digital Employee Experience team is dedicated to creating exceptional experiences for both internal and external customers by developing robust, innovative solutions on industry-leading platforms. Our mission is to streamline and centralize enterprise workflows and processes, providing a reliable platform for employees to request services, report issues, and enhance their overall experience. This role will be instrumental in driving the organizational vision and delivery for Adobe Customer Zero adoption in employee experiences, utilizing our own products. You will serve as a hands-on subject matter expert, collaborating with your team and the wider organization to architect and develop scalable solutions. This position involves working with cutting-edge AI technologies to create innovative solutions that address real-world needs, promoting data excellence and reducing cognitive load to foster a positive employee experience.

Requirements

Bachelor's or equivalent experience, or Master's degree or equivalent experience in Computer Science, Engineering, Data Science, or a related field.
Solid knowledge of AI technologies, including machine learning, natural language processing, computer vision, and data analytics.
Solid knowledge of AEM, Frame, and Workfront
Demonstrated track record of successfully managing the end-to-end product lifecycle, from ideation to launch.
Strong analytical and problem-solving abilities, capable of interpreting complex data and making decisions based on data insights.
Outstanding communication and interpersonal skills, with the ability to work effectively with cross-functional teams and influence collaborators at all levels.
Strong project management skills, with the ability to prioritize and coordinate multiple tasks in a fast-paced environment.
Passion for Adobe’s products, AI and its potential to transform industries and drive business growth.
High level of experience in AI/ML fundamentals
Experience defining and leading large-scale projects with multiple collaborators
Experience within a leadership role where you have proven success with building and maintaining teams
An eagerness and tenacity to influence others to achieve goals and perform at a high level
Confidence to tackle the unknown, challenge assertions, mediate disputes, hold collaborators accountable, and manage leadership / customer expectations proactively

Responsibilities

Define product vision and strategy for Workfront and AEM Assets Platforms
Identify new opportunities for product development by examining customer needs, market trends, and gaps.
Advocate for and present these opportunities to management and key team members for review
Review input from different business units, including executives, customer support agents, service delivery managers, and other product teams. Add these needs to the product roadmap and communicate accurate timelines and progress to the units.
Partner with Information Technology (IT) partners and business leaders to coordinate development, implementation, and roll-out of new workflows and solutions
Develop metrics, systems, and processes to measure the efficiency of the experiences we’re delivering, and be able to find opportunities for further optimization
Establish, communicate, and set clear team and individual contributor goals / priorities
Develop, maintain, and motivate a successful team through effective recruiting, mentoring, training, and empowerment
Participate in the annual planning process (AOP) to evaluate key initiatives and help in prioritizing risk, size and complexity
Recognize risks / blockers and work energetically to engage with the right partners to identify solutions or workarounds
Communicate proactively across teams to assemble requirements and maintain alignment among collaborators
Provide regular status reports to promote clarity and visibility at various levels within the organization, including among senior leaders
Perform market research and competitive analysis to recognize market trends and employee needs, converting them into actionable product requirements
Lead cross-functional teams throughout the product development lifecycle, including planning, prioritization, and delivery
Gather feedback from customers, internal collaborators, and industry experts to continuously improve Adobe’s product offering
Stay up-to-date with the latest AI advancements and industry guidelines, incorporating them into the product strategy and roadmap