Director, Ad Operations (Amex Ads)
About The Position
The Director, Amex Ads Operations sits within the Amex Ads team and reports to the Vice President, Amex Ads Product & Operations. This individual will lead the team responsible for the operational execution of advertising campaigns for third-party brands across Amex's digital properties (e.g., Amex Travel, Resy, Amex App). They will ensure campaigns are launched accurately, delivered successfully, and executed in compliance with American Express standards. As the leader of Ad Operations, you will oversee the end-to-end operational lifecycle of digital advertising campaigns—from media plan validation through campaign trafficking, optimization, reporting, and billing. Beyond day-to-day execution, you will build the operational foundation that enables Amex Ads to scale. As our ad products and capabilities evolve, you will design new processes and develop the organizational structure required for growth. You will define and track KPIs to measure performance and drive continuous improvement through redesigning existing processes, identifying opportunities for product enhancements, and driving AI adoption.
Requirements
- Experience in Ad Operations
- Experience in leading a team
- Experience in operational execution of advertising campaigns
- Experience in digital advertising campaigns lifecycle
- Experience in media plan validation
- Experience in campaign trafficking
- Experience in campaign optimization
- Experience in campaign reporting
- Experience in billing
- Experience in designing new processes
- Experience in developing organizational structure
- Experience in defining and tracking KPIs
- Experience in driving continuous improvement
- Experience in product enhancements
- Experience in AI adoption
Responsibilities
- Lead the team responsible for the operational execution of advertising campaigns for third-party brands across Amex's digital properties.
- Ensure campaigns are launched accurately, delivered successfully, and executed in compliance with American Express standards.
- Oversee the end-to-end operational lifecycle of digital advertising campaigns—from media plan validation through campaign trafficking, optimization, reporting, and billing.
- Build the operational foundation that enables Amex Ads to scale.
- Design new processes and develop the organizational structure required for growth as ad products and capabilities evolve.
- Define and track KPIs to measure performance and drive continuous improvement through redesigning existing processes, identifying opportunities for product enhancements, and driving AI adoption.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
