Director, Account Management

Mastercard • New York, NY

1d

About The Position

Our North America sales organization is seeking to build a diverse, strategic and consultative workforce of world-class relationship leaders, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation.

The Drug & Grocery and Eating Places team in US Market Development seeks to advance commerce and strengthen relationships with key merchants in the Grocery and Restaurant categories, while driving value for MasterCard and our customers through developing and articulating MasterCard’s value proposition.

The Director, Account Management for U.S. Market Development is responsible for all things Mastercard within our managed merchant base, including owning the relevant customer P&L’s and driving strategic planning and solution selling, with an emphasis on Services, Cyber & Intelligence and digital solutions through building and broadening our overall relationships at all levels of the company.

You will lead business development activities with a focus on select strategic merchants in the Grocery and Restaurant verticals, including working with senior/C-level executives to build strong partnerships that support Mastercard's financial and strategic objectives.

Requirements

• Bachelor’s degree required; MBA preferred
• Experience in the payments or technology business with exposure to grocery and/or restaurant businesses with some responsibility for payments, CRM and business development being desirable.
• Demonstrated track record of planning, managing and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy
• Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment
• Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels
• Sound business judgment with established strategic and conceptual thinking and planning skills
• Travel up to 30% may be required
• Location preferred NYC or Purchase, but open to other locations.
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Responsibilities

• Provide superior strategic account management driven by robust planning and merchant knowledge – building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer
• Identify and develop new business opportunities with new customers that provide the best potential for future business growth. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process
• Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships
• Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles
• Develop detailed business cases, including financial analysis/modeling, in support of merchant initiatives
• Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director