Director, Account Management
About The Position
Job Summary: Day to day oversight of Account Managers and Specialists Essential Job Functions: Oversee Intermodal Account Managers and Specialists Meet or exceed monthly metric goals as set by AVP and VP Maintain customer relationships and participate in high level customer meetings Oversee assigned account P&L reporting Interact with customer and Sales to identify growth opportunities Lead discussions for assigned accounts during the Elite and Service Sensitive meetings Drive service enhancement by working with operational management and our rail partners Collaborate with Customer Solutions to ensure accurate and complete on-boarding of new clients and lanes Ensure Account Management team is communicating to our customers proactively, professionally and strategically Other special projects and duties as assigned
Requirements
- Bachelor’s degree is preferred but not required
- Five or more years of operations and management experience, preferably in the intermodal sector, is preferred but not required
- Excellent oral communication, written communication and organizational skills, attention to detail, as well as proven analytical ability
- Must possess leadership skills and have the ability to communicate effectively with all levels of personnel, customers and vendors
- Basic knowledge of accounting procedures preferred but not required
- Proficiency with MS Office software
- Ability to manage employees and assist in their progression
- Occasional travel will be required
Responsibilities
- Oversee Intermodal Account Managers and Specialists
- Meet or exceed monthly metric goals as set by AVP and VP
- Maintain customer relationships and participate in high level customer meetings
- Oversee assigned account P&L reporting
- Interact with customer and Sales to identify growth opportunities
- Lead discussions for assigned accounts during the Elite and Service Sensitive meetings
- Drive service enhancement by working with operational management and our rail partners
- Collaborate with Customer Solutions to ensure accurate and complete on-boarding of new clients and lanes
- Ensure Account Management team is communicating to our customers proactively, professionally and strategically
- Other special projects and duties as assigned
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
