Director - Account Management

Nium • San Francisco, CA

1d • $160,000 - $200,000 • Hybrid

About The Position

As part of Nium’s Sales team, you’ll have the opportunity to partner with industry leaders in multiple strategic industries, including financial institutions, travel, and technology, and be part of our team of seasoned payments experts.
You’ll collaborate across functions, working with teams including business development, product, and compliance. Ultimately, our aim is to give our customers the best experience possible and provide innovative payment solutions that unlock business growth.
Your role will be pivotal in setting up our organization for commercial success and will drive the hyper growth of Nium with exceptional impact.

Requirements

• 10+ years of experience in Business Development, Account Management, or Customer Success with an emphasis on cross-sell and upsell sales motions.
• Demonstrable success selling into or managing accounts within payments, financial institutions, enterprise platforms, or travel.
• Strong understanding of the financial services and payments landscape, including cross-border payments and fintech ecosystems.
• Familiarity with CRM (Salesforce, Zendesk etc.) or sales enablement tools is preferred.
• Comfortable and experienced in working in a dynamic environment with ambiguous structure and processes.
• Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
• Proficiency in English is essential, and multilingualism preferred.
• Experience in using AI to streamline account management function is a plus.

Responsibilities

• Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction.
• Identifying and addressing potential churn risks, proactively engaging with customers, and driving retention.
• Identifying opportunities to expand customer accounts and drive revenue growth through additional products or services.
• Identifying and implementing process improvements to enhance customer experience and team efficiency.
• Responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
• Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization.

Benefits

• Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
• We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down.
• We also provide a flexible working hybrid working environment (3 days per week in the office).
• We provide role-specific training, internal workshops, and a learning stipend.
• We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
• As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed