Director, Account Management
About The Position
The Director of Account Management is a senior leadership role responsible for shaping and scaling Daxko’s post-sale revenue strategy. You’ll lead a high-performing Account Management team focused on renewals, retention, and expansion, while building predictable, repeatable systems that drive long-term customer growth. Partnering closely with the VP, Club Market, you’ll influence how we engage, retain, and grow our customer base—balancing strategic leadership with hands-on execution. Success in this role means strong renewal performance, meaningful upsell and cross-sell growth, accurate forecasting, and a team that thrives under clear expectations and thoughtful coaching.
Requirements
- Excellent verbal, written, and presentation skills
- Strong organizational and time-management abilities
- Comfort leading through change and adapting to evolving business needs
- Proven ability to manage complex, high-tier customer issues
- A calm, solutions-oriented approach in high-pressure situations
- A genuine passion for customer success and relationship building
- Bachelor’s degree or equivalent experience
- 7+ years of account management experience
- 3+ years of people leadership or supervisory experience
- Strong understanding of account management best practices
- Proficiency in Salesforce
- Strong working knowledge of Daxko solutions, add-on services, and third-party integrations
Nice To Haves
- MBA or advanced degree in a related field
- 10+ years of customer service or sales experience
- Extensive B2B Account Management experience
- Deep expertise in at least two Daxko products and related integrations
Responsibilities
- Lead & Develop a High-Impact Team
- Recruit, hire, and develop top Account Management talent
- Coach Account Managers through regular 1:1s, performance reviews, and forecast calls
- Own team renewal and expansion revenue targets and drive consistent quota attainment
- Establish clear expectations, KPIs, and accountability across the team
- Oversee account coverage and assignments to balance workload and revenue opportunity
- Build and maintain a strong operating cadence for the Account Management function
- Drive Revenue Growth & Retention
- Own the post-sale revenue strategy, including renewals, retention, and expansion
- Develop and execute account growth strategies aligned with company goals
- Implement standardized renewal workflows, forecasting discipline, and pipeline rigor
- Partner closely with Sales leadership to align on account ownership, expansion strategy, and renewals
- Actively participate in discovery, renewals, and key client presentations
- Build Scalable Programs & Processes
- Define and document the Account Management program, including engagement models, role expectations, and customer value proposition
- Standardize the customer lifecycle journey—from onboarding handoff through renewal and ongoing engagement
- Establish and monitor key metrics such as net retention, expansion ARR, customer health, and satisfaction
- Use data and insights to continuously refine strategy and performance
- Be a Voice for the Customer
- Serve as a trusted advocate for key clients across the organization
- Partner with Product, Marketing, Finance, and Customer Support to improve the overall customer experience
- Share customer feedback to influence product development and business strategy
- Stay current on industry trends, competitors, and market conditions to help customers maximize Daxko’s value
- Reporting & Visibility
- Provide regular updates to senior leadership on account performance, risks, and overall customer health
Benefits
- Flexible paid time off
- Affordable health, dental, and vision insurance options
- Monthly fitness reimbursement
- 401(k) matching
- New-Parent Paid Leave
- Casual work environments
- Flexible work - remote & hybrid
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What This Job Offers
Job Type
Full-time
Career Level
Director
