Director, Account Management

Front•San Francisco, CA

1d•Hybrid

About The Position

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List. We’re looking for a Senior Manager, Account Management to lead and scale our Account Management team. This leader will own customer retention, expansion, and overall account health across a portfolio of high-value customers. You’ll be responsible for building a high-performing team, refining our post-sales strategy, and partnering cross-functionally to deliver a best-in-class customer experience. This role is both strategic and hands-on, ideal for someone who thrives in a fast-paced, high-growth environment.

Requirements

4-6 years experience leading Account Management teams in SaaS
Proven experience developing and leading AM functions — You've been an early AM leader before and know what good looks like from the ground up
Experience leading a team focused on AM motions — You have clear experience with commercial tasks such as Enterprise level renewal negotiation, upselling, cross-selling, and handling customer escalations
Strong coaching and people leadership skills — You know how to develop talent, deliver feedback, and create a culture of accountability and growth
Strategic and execution-oriented — You can think big picture while rolling up your sleeves to build processes, run customer calls, and get things done
Data-driven mindset — You use metrics and customer insights to guide decisions, identify trends, and demonstrate impact
Excellent collaboration skills — You've successfully partnered with Sales, Product, and CS teams to drive shared outcomes

Responsibilities

You will help to develop the future structure of our Existing Business team as we introduce Account Teams, made up of Account Managers partnered with Customer Success Managers.
Lead a high-performing AM team — Develop and coach and team of Account Managers who are passionate about customer outcomes and business growth
Drive customer expansion — Coach AMs to map their account books and identify opportunities, then develop strategies to mature them into customer expansion
Establish AM fundamentals — Partner with the CRO and VP of Customer Success to define team KPIs, roles and responsibilities, success metrics, and operating rhythms
Collaborate cross-functionally — Work closely with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences
Own customer outcomes — Take accountability for renewal, expansion, customer satisfaction, and ensuring commercial success across the team

Benefits

Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Focus Fridays - learn more here!
Flexibility to work from home Mondays and Fridays (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!