Director Account Management (SaaS)

3E•Canton, OH

5d•$250,000 - $300,000•Remote

About The Position

About 3E: We are a mission-driven company dedicated to creating a safer and more sustainable world! 3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally. With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority. Are you ready to help shape the future? Join us! About the Role: We are looking for an experienced, AI-fluent account management leader to lead a team responsible for renewals, retention, pricing strategy, and growth across a high-value subscription book of business. As Director, Account Management, you will lead a team and help raise the bar on execution across a complex customer portfolio. You will coach the team, strengthen account planning and forecasting rigor, support high-impact customer situations, and partner cross-functionally to drive retention, growth, and a strong customer experience. You are a commercially minded, data-driven people leader who brings structure to ambiguity, knows how to prioritize high-impact work, and coaches teams to think strategically about renewals, pricing, retention risk, and growth. You are comfortable using AI-enabled tools to improve planning, analysis, and execution, and you lead with accountability, clarity, and a strong customer focus. Location: This position supports remote work and should be based near one of our U.S. East Coast office locations or in-person hybrid at our Carlsbad, CA location.

Requirements

8+ years of experience in account management or a similar commercial role in a SaaS, subscription, or other recurring-revenue business
3+ years of experience leading quota-carrying, customer-facing teams
Experience leading renewals, retention, and growth in a subscription or recurring-revenue model
Strong understanding of a disciplined account management motion, including customer diagnostics, book segmentation, renewal planning, and proactive risk identification
Ability to coach teams on building and executing a planned approach to renewals, including early engagement, account insights, pricing strategy, retention planning, and executive alignment
Experience helping teams prioritize accounts based on factors such as renewal timing, customer health, growth potential, and retention risk
Strong commercial judgment in complex renewal, retention, pricing, and non-standard deal situations
A highly data-driven leadership style with strong Salesforce rigor and comfort managing through dashboards, reporting, and pipeline inspection
AI fluency and comfort using AI-enabled tools to improve planning, analysis, workflow efficiency, and day-to-day execution
Strong communication, prioritization, and team leadership skills

Responsibilities

Lead, coach, and develop a team of Account Managers, building a high-performing, inclusive, and accountable team culture
Own team performance across renewals, retention, account planning, pricing strategy, forecast accuracy, and growth
Bring a clear approach to book segmentation and prioritization based on renewal timing, customer risk, and expansion potential
Partner with the team on complex deals, retention risks, executive-level customer conversations, and non-standard renewal scenarios
Use data, dashboards, and Salesforce rigorously to inspect pipeline health, drive accountability, and improve outcomes
Help the team stay focused on the highest-impact work in a fast-changing environment
Collaborate closely with Customer Success, Product, Support, Sales, and leadership to deliver a strong customer experience
Champion adoption of AI-enabled tools and workflows that improve account planning, data analysis, and team productivity
Develop talent, raise performance standards, and help shape the future of account management at 3E

Benefits

Mission-driven impact: Your work helps organizations protect people, safeguard products, and navigate complex regulatory environments.
A high-impact commercial role: This is an opportunity to own meaningful customer relationships and directly influence retention, growth, and long-term business success.
Strong earning potential: We offer a competitive compensation package with a market-leading incentive plan and an uncapped commission structure designed to reward performance.
Innovation at the forefront: 3E is investing in both product innovation and AI-enabled ways of working, allowing you to be part of a company shaping the future of compliance and product stewardship.
Collaborative support: You will not be doing this alone. You will work alongside dedicated partners in Customer Success, Business Development, product, and regulatory teams in a collaborative commercial environment.
Career growth: We invest in onboarding, training, and development to help you build the expertise and confidence needed to succeed in a complex, high-value market
Health, dental, and vision insurance
Life insurance and disability coverage
Open PTO and parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)