Director Account Management (SaaS)
About The Position
We are looking for an experienced, AI-fluent account management leader to lead a team responsible for renewals, retention, pricing strategy, and growth across a high-value subscription book of business. As Director, Account Management, you will lead a team and help raise the bar on execution across a complex customer portfolio. You will coach the team, strengthen account planning and forecasting rigor, support high-impact customer situations, and partner cross-functionally to drive retention, growth, and a strong customer experience. You are a commercially minded, data-driven people leader who brings structure to ambiguity, knows how to prioritize high-impact work, and coaches teams to think strategically about renewals, pricing, retention risk, and growth. You are comfortable using AI-enabled tools to improve planning, analysis, and execution, and you lead with accountability, clarity, and a strong customer focus. Location: This position supports remote work and should be based near one of our U.S. East Coast office locations or in-person hybrid at our Carlsbad, CA location.
Requirements
- 8+ years of experience in account management or a similar commercial role in a SaaS, subscription, or other recurring-revenue business
- 3+ years of experience leading quota-carrying, customer-facing teams
- Experience leading renewals, retention, and growth in a subscription or recurring-revenue model
- Strong understanding of a disciplined account management motion, including customer diagnostics, book segmentation, renewal planning, and proactive risk identification
- Ability to coach teams on building and executing a planned approach to renewals, including early engagement, account insights, pricing strategy, retention planning, and executive alignment
- Experience helping teams prioritize accounts based on factors such as renewal timing, customer health, growth potential, and retention risk
- Strong commercial judgment in complex renewal, retention, pricing, and non-standard deal situations
- A highly data-driven leadership style with strong Salesforce rigor and comfort managing through dashboards, reporting, and pipeline inspection
- AI fluency and comfort using AI-enabled tools to improve planning, analysis, workflow efficiency, and day-to-day execution
- Strong communication, prioritization, and team leadership skills
Responsibilities
- Lead, coach, and develop a team of Account Managers, building a high-performing, inclusive, and accountable team culture
- Own team performance across renewals, retention, account planning, pricing strategy, forecast accuracy, and growth
- Bring a clear approach to book segmentation and prioritization based on renewal timing, customer risk, and expansion potential
- Partner with the team on complex deals, retention risks, executive-level customer conversations, and non-standard renewal scenarios
- Use data, dashboards, and Salesforce rigorously to inspect pipeline health, drive accountability, and improve outcomes
- Help the team stay focused on the highest-impact work in a fast-changing environment
- Collaborate closely with Customer Success, Product, Support, Sales, and leadership to deliver a strong customer experience
- Champion adoption of AI-enabled tools and workflows that improve account planning, data analysis, and team productivity
- Develop talent, raise performance standards, and help shape the future of account management at 3E
Benefits
- Health, dental, and vision insurance
- Life insurance and disability coverage
- Open PTO and parental leave
- 401(k) plan with company matching
- Employee assistance program
- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
