Director, Account Management

Absorb • Gibsonton, FL

15d • Remote

About The Position

We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about leading a team, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here" - Andrew Nelmes, VP, Account Management

As the the Upper-Mid Market Director of Account Management, you’ll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our Upper-Mid Market clients. In this influential role, you’ll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb’s solutions deliver measurable impact and exceptional experiences. If you're passionate about building lasting partnerships and leading with purpose, this is your opportunity to make a meaningful difference.

Requirements

• 6+ years of leadership in mid-market/enterprise SaaS account management
• Proven experience managing complex accounts in North America
• Exceptional communication, relationship-building, and consultative skills
• Demonstrated success in driving renewals, upsell, and cross-sell opportunities
• High intellectual curiosity, and thrive in a fast-paced, remote-first environment
• Strong leadership and mentoring abilities
• Passionate about customer success and continual learning

Responsibilities

• Lead and mentor a team of Upper-Mid Market Account Managers, fostering a culture of excellence, collaboration, and continual learning
• Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
• Own and drive client renewals, retention, and net retention targets for the Upper-Mid Market accounts team
• Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives
• Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
• Lead regular Executive Business Reviews and strategic check-ins
• Champion customer feedback, synthesizing insights to inform product development and innovation
• Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
• Drive feature adoption, enablement, and ongoing education for clients
• Represent Absorb at industry events and client engagements

Benefits

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed