Director, Account Management (SMB Channel)

Rippling•Chicago, IL

1d•$280,000 - $300,000•Hybrid

About The Position

We are looking for a pragmatic, growth-minded Account Management & Sales Director with a proven track record of success to lead our remote US-based Account Management team. As a Director of Account Management, you will coach and develop SMB Account Managers in our Channel Account Management org. You will staff and lead the teams to meet company objectives for growth, margin, and customer retention. You will be responsible for defining, managing & executing key lifecycle events for customers across segments within the channel.

Requirements

A minimum 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
Previous experience as a top-performing account manager or sales executive
Proven track record of team quota-attainment via new product sales and upgrades (license expansion sales are not likely relevant)
Proven leadership skills, people management skills
Great with numbers including strong analytical skills
Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
High integrity individual who’s enthusiastic about building a great company for the long term
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it

Responsibilities

Build strong account management teams that consistently meet and exceed quota
Define and manage key customer lifecycle events for the SMB segment across three distinct verticals in SMB and track outcomes
Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
Develop specific and targeted goals and quotas to expand and accelerate revenue opportunities
Create, monitor, and manage key performance metrics
Find innovative and creative ways to improve and increase performance
Implement best practices to support consistent and consultative sales and client success processes
Develop and refine an effective go-to-market strategy as we expand
Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done