Director, Account Coordinators

The Coca-Cola Company • Atlanta, GA

5d • Onsite

About The Position

At The Coca‑Cola Company, we are pursuing our next chapter as a consumer‑centric total beverage company. Beverages are a growing and dynamic industry, and this role sits at the center of how we translate strategy into frontline execution that drives customer value, system profitability, and associate engagement. The Director, Sales Support Account Coordinator Team is responsible for leading, modernizing, and scaling the Account Coordinator operating model. This role partners closely with Sales, Operations, Service Providers, Bottlers, and Digital/Technology teams to simplify workflows, accelerate digital adoption, and ensure capacity and performance are aligned to business priorities. This leader sets the agenda for how Account Coordinators operate, develop, and deliver—connecting frontline performance to measurable business outcomes while fostering a growth‑oriented, accountable culture across the Sales Support organization.

Requirements

• Bachelor’s degree in Business or a related field.
• 7+ years of experience across sales support, operations, customer management, or adjacent functional leadership roles.
• Proven success leading teams through operational change, digital adoption, and process simplification.
• Strong analytical capability with demonstrated experience using data to manage performance, capacity, and business outcomes.
• Ability to influence and align senior stakeholders across Sales, Operations, Technology, and external partners.
• Must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Nice To Haves

• Experience leading large frontline or hybrid service organizations.
• Experience prioritizing investment w/ IT in a Product Operating or similar environment
• Demonstrated ability to co-develop processes with Sales teams and service providers.
• Experience connecting operational execution to financial results and strategic goals.
• Strong executive communication skills with the ability to tell a compelling, data-backed story that drives action.

Responsibilities

• Set a clear vision and operating agenda for the Account Coordinator function that drives a growth culture rooted in accountability, continuous improvement, and customer value creation.
• Lead, coach, and develop managers and associates to build strong business acumen, problem‑solving capability, and cross‑functional partnership skills.
• Translate enterprise and Sales priorities into clear expectations, behaviors, and performance measures for frontline teams.
• Drive adoption of digital tools and platforms (e.g., CRM, routing, workflow, reporting) as the primary way Account Coordinators manage work and deliver results.
• Eliminate manual, duplicative, or low‑value work by simplifying and standardizing workflows across Sales Support domains.
• Partner with Sales, Technology, and Operations teams to co‑design scalable, user‑centered processes that improve speed, quality, and associate experience.
• Use data and analytics to proactively manage capacity, demand, and workload distribution across the Account Coordinator organization.
• Establish clear performance metrics that link associate activity, productivity, and quality outcomes to customer experience, revenue protection, cost efficiency, and profit.
• Leverage insights to prioritize work, inform staffing models, and guide continuous improvement efforts.
• Collaboratively solve complex business problems across all Sales Support domains, including equipment, service, supply chain, billing, and customer readiness.
• Serve as a key connector between Account Coordinators, Sales teams, service providers, bottlers, and other operations partners to ensure aligned execution.
• Provide operational leadership and subject‑matter expertise in support of customer selling efforts and stewardship activities.
• Play an active role in annual and long‑range business planning by aligning Sales Support capacity, capabilities, and investments to growth priorities.
• Connect frontline execution to financial outcomes, ensuring decisions balance customer needs with company profitability.
• Lead or contribute to cost management initiatives through smarter planning, digital enablement, and operational discipline.

Benefits

• A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Director