Direct Writer-Program Specialist

Sentry Insurance Agency•Stevens Point, WI

21d•Hybrid

About The Position

Administer specialty insurance programs, service insureds, process requests, and coordinate monthly updates with John Deere. The role will be staffed at our Sentry Home Office in Stevens Point, WI following the hybrid work model. This role is NOT available for remote work.

Requirements

Bachelor’s Degree or equivalent work experience
Minimum 2 years of related work experience
P&C license required
Experience in the use of office and business software applications. Demonstrated experience in creating custom reports.
Prior Commercial Lines insurance experience desired with knowledge of Commercial Lines products and/or underwriting guidelines
Ability to interpret and apply commercial insurance concepts and underwriting guidelines for majority of positions beneficial
Effective organizational, human relations, and communications skills.
Knowledge of Sentry’s insurance operations and philosophies.
Strong critical thinking and analytical skills.

Responsibilities

Respond to a variety of customer calls including, but not limited to coverage questions, quotes for new/additional coverages, policy change, cancellation and loss run requests and billing questions.
Maintain agent appointments, distributes agent materials and generates agent commission reports.
Create, analyze & distribute statistical spreadsheets for John Deere programs. Reports are provided to Direct Writer management for the purposes of review and evaluation of supported programs.
Maintain applicable systems to support the dealer programs and products by monitoring and collaborating with the appropriate areas when issues arise.
Reconcile and balance financials between John Deere Financial and Sentry for the UltraGard, and Floater programs.
Complete necessary underwriting tasks related to the issuance of new policies, renewals changes and cancellations.
Fulfills needed agent point of sale materials.
May attend related trade show and/or industry events.
Serves as a point of contact for business processes issues related to the program.