Direct Support Relief Floater

Villa of Hope•Rochester, NY

7d•Onsite

About The Position

The Direct Support Relief Floater (All Shifts) provides flexible, on-demand coverage across multiple programs and locations to ensure continuity of care, safety, and supervision of youth and adults in treatment, residential, and educational settings. This role supports evening, overnight, weekend, and holiday shifts and requires the ability to adapt quickly to varying program environments, client needs, and operational expectations. Relief Floaters are required to work a minimum of one (1) eight-hour shift per week, unless otherwise approved by the Floater Manager or Program Director, and must be available to support staffing needs across departments during periods of coverage gaps or shortages.

Requirements

High School Diploma or GED required.
CPR certification required (training provided if not currently certified).
Valid New York State Driver’s License required.
Demonstrated flexibility, reliability, and ability to work independently across varied environments.
Strong interpersonal, communication, and problem-solving skills.
Ability to remain calm, professional, and effective during crisis situations.

Nice To Haves

Previous experience in human services, education, healthcare, or a related field strongly preferred.

Responsibilities

Provide direct support, supervision, and engagement for youth and adults in residential, treatment, and educational program settings.
Assist with daily routines, therapeutic activities, classroom support, and structured programming to promote safety, stability, and positive outcomes.
Monitor client behavior, maintain a safe and orderly environment, and intervene in crisis situations using agency-approved de-escalation and intervention techniques.
Support program staff with admissions, intakes, orientations, and client transitions as assigned.
Escort and transport clients between program activities, appointments, and community-based services as required.
Serve as a positive role model by modeling appropriate behavior, professionalism, and healthy interpersonal skills.
Accurately complete all required documentation, including progress notes, incident reports, and shift communication logs, in compliance with agency and regulatory standards.
Participate in required training, supervision, and staff meetings to maintain competency and compliance with agency policies and state regulations.
Demonstrate cultural competence, respect, and responsiveness to individuals from diverse backgrounds.
Fulfill all legal and ethical responsibilities as a Mandated Reporter under New York State law.
Maintain availability and work a minimum of one (1) shift per week, unless otherwise approved by the Floater Manager or Program Director.
Be willing and able to work across all assigned departments and programs based on staffing needs, coverage requirements, and operational shortages.
Promptly and professionally communicate with the appropriate Program Manager and the Floater Manager regarding call-ins, late arrivals, early departures, or any changes in availability.