Direct Support Program Supervisor

Sevita•Oconto Falls, WI

1d•Onsite

About The Position

This is a full-time, non-exempt, hourly supervisor role within the Direct Support Program. The scope of this role involves supervising a single program or unit, typically supporting individuals in residential or periodic, vocational, or day programs. Duties are a blend of direct support, professional/program activities, and supervision. The position requires a valid Driver's License for at least one year post-permit and a clean Motor Vehicle Record meeting Sevita's insurability policy.

Requirements

High school diploma or equivalent.
One-year related work experience.
Must be 18 years or older.
Working knowledge of computers.
Current driver's license.
Car registration and auto insurance if driving on behalf of the Company or providing transportation to individuals receiving services.
Other licensure(s) or certification(s) where required by regulatory authority.

Nice To Haves

Valid Driver's License for at least 1 year post permit.
Clean Motor Vehicle Record that meets Sevita insurability policy.

Responsibilities

Supervise Direct Support Professionals (DSPs).
Oversee the day-to-day operation of the program, including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, and regulatory compliance.
Provide direct support as a DSP for a portion of the work hours.
Document services and supports provided.
Review individual records, billing, and other program documentation for accuracy and completion.
Assist in the development and implementation of individual program plans.
Attend and assist with routine progress meetings.
Assist in maintaining licensing compliance for program services and supports.
Manage the safety of individuals' funds and property when assigned.
Complete or assist DSPs in documenting incident reports.
Compile and review census or attendance information for accurate billing.
Monitor the health of individuals served and communicate with medical professionals.
Schedule and assist in scheduling healthcare appointments, and may accompany individuals to appointments.
Administer or support self-administration of medication and document delivery.
Purchase and maintain medical supplies and equipment.
Develop menus based on diets, preferences, and occasions, and purchase food and supplies.
Maintain productive and professional relations with individuals, families, case managers, and other stakeholders.
Implement Sevita Customer Service Standards and train DSPs.
Assist with recruitment, interviewing, and hiring of DSPs.
Populate and maintain employee schedules to ensure coverage and minimize overtime.
Assist with onboarding and deliver orientation and ongoing training.
Prepare and conduct annual evaluations for DSPs.
Coach employees, correct behavior, and may recommend or participate in termination decisions.
Ensure employee safety and workers' compensation compliance.
Assist with or lead monthly program meetings for DSPs.
Purchase food, household supplies, office supplies, and minor equipment.
Review and attest to company credit card statements and monthly invoices.
Secure and safeguard individuals' served funds locally.
Update financial ledgers and maintain receipts for purchases on behalf of individuals served.
Review documentation for accurate billing and monitor utilization of services.
Monitor staffing hours for budgetary compliance.
Capture daily census within systems and ensure accurate and timely service capture.
Support location preparations for expected placements.
Test drive vehicles monthly, inspect lifts and seatbelts, and report safety concerns.
Train staff in safe vehicle operation and transporting individuals.
Schedule and monitor housekeeping, and oversee lawn and yard care.
Make or arrange for minor repairs and report issues to maintenance personnel.
Monitor environmental safety, including water temperature, refrigerator/freezer temperatures, and safety alarms/extinguishers.
Replace furnace filters monthly.
Monitor wheelchairs, lifts, and other safety equipment and ensure timely repairs.
Perform other duties and activities as required, including backfilling roles under supervision.