Direct Support Program Supervisor

Sevita•Charlotte, NC

10d•Onsite

About The Position

This is a full-time, non-exempt, hourly supervisor role within the Direct Support Program. The supervisor oversees a single program or unit, supporting individuals in residential, periodic, vocational, or day programs. Duties are a blend of direct support, professional/program activities, and supervision. The role involves overseeing daily operations, ensuring the delivery of supports, implementation of person-centered plans, managing healthcare, advocacy, customer engagement, and regulatory compliance. The position generally requires 8 to 16 flexible hours per week in a supervisory capacity, with the remaining hours dedicated to direct support.

Requirements

High School diploma or equivalent
One-year related work experience
Must be 18 years or older.
Working knowledge of computers
Current driver's license, car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services.
Other licensure(s) or certification(s) where required by regulatory authority.

Responsibilities

Supervise Direct Support Professionals
Oversee the day-to-day operation of the program including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance and when applicable, oversight of the physical environment.
Works regularly scheduled shifts as a direct support professional.
Documents as required; reviews individual records, billing and other program documentation routinely for accuracy and completion on a daily basis; maintains Program Planning.
Assists the Program Director in development of individual program plans; trains and monitors implementation of plans each day across all shifts.
Attends and assists with routine progress meetings.
Assists the Program Director in maintaining licensing compliance for program services and supports; implements Sevita compliance plan; manages individual rights implementation.
When assigned, assures safety of individual’s funds and property; monitors spending and reconciles individual’s financial accounts monthly.
Completes or assists DSPs in documenting incident reports; submits initial incident reports to the Program Director.
Compiles or accumulates census or attendance information; reviews data and attests to accuracy; submits accurate data to the Program Director or appropriate billing authority.
Monitors health of persons being served; documents; communicates with medical professionals as appropriate; implements preventive strategies to limit illness and serious incidents; reviews and monitors documentation across all shifts.
When applicable, schedules or assists in scheduling health care appointments; may accompany individuals to appointments; may assist with communication; documents visits; oversees follow through of orders; communicates results as appropriate with families, guardians, case managers, day programs or others.
When applicable, accurately administers or supports self-administration of medication and documents delivery of medications and treatments; reviews all other medication documentation for accuracy and completeness, daily or weekly as required; reviews medication errors with employees; communicates medication changes and provides training across all shifts; maintains appropriate security of medications and supplies.
Purchases and maintains medical supplies and equipment in consultation with Program Director; communicates with employees and may assist with training on proper use.
Develops menus based on diets, preferences, and occasions, and with the exception of some in-home services, purchases or oversees purchasing of food and supplies in accordance with planned menus and individual choice or need; directs and monitors food service, consistent with individual plans.
Maintains productive and professional relations with individuals, families, case managers and other stakeholders.
Implements Sevita Customer Service Standards; trains DSPs in delivery.
As needed, assists with recruitment; interviews and hires direct support professionals in consultation with the Area Director and Talent Acquisitions teams.
Populates and maintains schedule to assure that all shifts are covered, and overtime is minimized.
Assists with onboarding and delivers orientation and ongoing training concerning the individuals served, program plans, policies, procedures and physical environment; Verifies training records are accessible in the home and are completed by all staff on the schedule.
Prepares and conducts annual evaluations for Direct Support Professionals, in consultation with the Program Director.
Coaches employees as needed, correcting or directing employee behavior where required; may remove employees in the event of emergency; may recommend and participate in decisions regarding termination; consults with the Program Director on all matters of discipline.
Responsible for employee safety and workers’ compensation within the program; implements and monitors compliance with safety standards.
May assist with or lead monthly program meetings for direct support professionals; documents monthly meeting agenda and attendance.
When applicable, purchases food and household supplies; purchases office supplies and minor equipment; reviews and attests company credit card statements and monthly invoices; directs employees as necessary; monitors and attests to cost effective, accurate and applicable spending.
Secures and safeguards individuals' served funds locally; uses forms for money/debit card transfers; updates financial ledgers weekly and maintains itemized receipts for purchases on behalf of individuals served.
Reviews census, attendance information or other required documentation to assure accurate billing; monitors utilization between authorization and provision of services and supports.
Monitors staffing hours for budgetary compliance.
Captures daily census within systems; understands importance of accurate and timely service capture along with required documentation.
Develops basic understanding of census, including how census is measured and census performance for locations; Escalates potential service disruptions.
Supports location preparations required for expected placements (e.g., room & furniture set-up, safety requirements, etc.).
When applicable, test drives vehicle monthly; inspects vehicle lifts and seatbelts monthly; reports safety concerns immediately to supervisor or maintenance personnel; assures vehicle is washed and cleaned; trains staff in safe vehicle operation and safely transporting individuals; ensures routine maintenance is performed.
When applicable, schedules and monitors daily and seasonal housekeeping; oversees lawn and yard care. Maintains neat, clean and safe environment for individuals served.
When applicable, makes or arranges for minor repairs; reports to and schedules repairs by maintenance personnel as required; monitors environmental safety; monitors water temperature, refrigerator and freezer temperature, and safety alarms and extinguishers on a monthly basis; replaces furnace filters monthly.
Monitors wheelchairs, lifts and other safety equipment; sees that repairs are made promptly and correctly in the event of faulty equipment.
Performs other duties and activities as required, including backfilling roles under your supervision.
Supervises the Direct Support Professionals.
Manages assigned personnel.
Completes performance evaluations, orientation, and training.
Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
Resolves employee problems within position responsibilities.