Direct Support Professional - Poughkeepsie

Access: Supports for Living•Poughkeepsie, NY

16h•Onsite

About The Position

Be part of a team that values connection, accountability, and real impact. At Access, our Culture Playbook isn’t a poster on the wall - it’s how we show up for each other and for the people we support. As a DSP Supervisor, you set the tone. You’ll be part of a team that is: Clear about expectations, Supportive and accountable, Focused on outcomes that matter to people, And committed to helping people live the healthiest and fullest lives possible—while making sure our staff can do the same. As a DSP Supervisor, you’ll lead a residential team supporting adults with intellectual and developmental disabilities - making sure services are consistent, respectful, and aligned with what matters most to each person. This is a hands-on leadership role where you balance operations, team development, and day-to-day connection with the people who call our programs home.

Requirements

Strong leadership skills with the ability to coach, support, and hold a team accountable
Experience working with people with intellectual and developmental disabilities
Ability to manage multiple priorities while maintaining attention to detail
Confidence responding to crises and making sound decisions under pressure
Strong written and verbal communication skills
Comfort using technology for documentation, scheduling, and timekeeping
Commitment to person-centered, culturally competent care
Ability to complete AMAP certification and administer medications accurately
Ability to handle basic financial tasks (budgeting, tracking, simple transactions)
Willingness to work flexible schedules, including weekends, holidays, and on-call coverage
Reliable transportation and valid driver’s license
Bachelor’s degree + 1 year field experience + 6 months supervisory experience OR Associate’s degree + 2 years field experience + 1 year supervisory experience OR 5+ years field experience + 2 years supervisory experience OR Internal candidate with 4+ years of experience in the field

Nice To Haves

Spanish or American Sign Language skills are a plus.

Responsibilities

Oversee the day-to-day operations of a residential program while supporting both staff and the people we serve
Lead and support your team
Supervise and work alongside Direct Support Professionals in a residential setting
Recruit, hire, train, and retain staff in partnership with HR and program leadership
Track and maintain staff training requirements to ensure no lapses
Provide ongoing coaching, performance feedback, and progressive discipline when needed
Complete staff performance agreements aligned with Core Competencies
Ensure high-quality, person-centered services
Develop, review, and implement service plans that reflect each person’s goals
Make sure daily activities and supports align with those plans
Build strong relationships with each person’s circle of support to address needs and solve problems
Provide direct interaction and support to ensure services are meaningful and consistent
Support culturally responsive, person-centered experiences—including community participation and personal preferences
Keep the program running smoothly
Create and manage staff schedules to ensure appropriate coverage at all times
Oversee program operations, including staffing, physical environment, and overall efficiency
Maintain program budgets, support billing, and approve staff timesheets
Ensure documentation is accurate, timely, and supports service delivery and billing
Maintain up-to-date records and individual charts
Promote safety, quality, and accountability
Ensure the safety of all individuals and staff
Identify, report, and resolve incidents and compliance issues quickly
Oversee maintenance and cleanliness of the home and vehicles
Participate in on-call rotation and respond to emergencies as needed
Lead with professionalism, clear communication, and accountability