Direct Services Coordinator - ERP
About The Position
Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief, and non-recurring. The primary role of the Direct Services Coordinator (DSC) is to actively support program activities and maintain a safe and clean environment for all shelter guests at the Housing Matters’ Live Oak Landing shelter. Additionally, DSCs remain vigilant and available to handle all emergencies that may arise.
Requirements
- CPR and First Aid certification required
- Ability to work independently and with little supervision
- Thorough knowledge of barriers to housing for people experiencing homelessness
- Thorough knowledge of de-escalation techniques
- Thorough knowledge of multitasking in a fast-paced environment
- Thorough knowledge of radio communication
- Thorough knowledge of sanitation techniques
Nice To Haves
- Bilingual English and Spanish speaking a plus
- EMT certification is a plus
Responsibilities
- Maintaining a safe, secure, and clean environment
- Be available to answer questions and problem-solve with shelter guests
- Distribute snacks and supplies when available
- Understand and apply housing first and harm reduction strategies
- Maintain and role model professional boundaries at all times
- Respond appropriately to potential encounters using de‐escalation techniques
- Call upon community resources for assistance when appropriate
- Maintain curfew and visiting policy specific the Live Oak Landing shelter
- Communicate with safety and staff via email or during shift handoffs
- When appropriate, complete Incident Reports under policy guidelines
- Review and maintain accurate documentation during shifts
- Provide support to staff and community organizations during program activities
- Attend staff and agency trainings and meetings as required
- Other duties as assigned
Benefits
- 6 Medical plans to choose from (100% employee coverage is available on select plans)
- Dental - 100% employee coverage
- Vision - 100% employee coverage
- Life insurance (UNUM) - 100% employee coverage
- Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage
- 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period
- Employee Assistance Program (EAP) and Travel Assistance
- PTO, 1 paid floating holiday, 9 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
