Direct Sales Supervisor

TDS Telecom•Whitewater, WI

4d•$71,500 - $116,200•Hybrid

About The Position

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. We are looking for our next Direct Sales Supervisor due to growth. This role involves coaching and developing a team of Direct Sales Representatives to meet and/or exceed their sales revenue targets, grow the customer base, and evaluate all aspects of consumer sales to ensure alignment with TDS' mission and values. The supervisor will direct, supervise, train, and evaluate the performance of their direct team and ensure day-to-day application of organizational policies and procedures. Responsibilities also include growing TDS revenues by acquiring new residential customers and selling new products to existing residential customers.

Requirements

Associates degree (or higher) -OR- 2+ years professional work experience.
2+ years outside sales and/or sales coach experience
1+ year supervisory or sales management experience
Must have and maintain a valid driver’s license and willing and able to travel based on the needs of the business

Nice To Haves

Understanding of the telecommunication industry, including products and services.
Track record of success in residential sales.
Excellent verbal and written communication skills including the ability to convincingly persuade others as evidenced in person interviews and via telephone.
Ability to work independently as evidenced by identifying problems, gathering data, weighing the facts, consulting others as necessary, and making decisions.
Computer literacy (i.e., Excel, Word, email, Internet).

Responsibilities

Hire, motivate and coach a team of sales representatives to meet and/or exceed revenue targets and performance expectations, including conducting quarterly and annual performance reviews, providing day-to-day guidance to sales staff, conducting scheduled team meetings, and handling employee issues in conjunction with Human Resources as they arise.
Contact cold and warm potential customers in person and via telephone to educate them on voice, data, and television services provided by TDS and obtain appointments.
Write and submit accurate and timely orders that abide by the established sales process.
Oversee orders from sales staff that are received from customers and remit orders in timely fashion while abiding by the established sales process.
Manage customer accounts from the initial sale through installation process. Perform telephone follow-ups on all sales after install to ensure customer satisfaction.
Submit/report weekly and monthly sales achievements to upper management in a manner consistent with manager specifications.
Meet with local satellite distributors and apartment owners to roll out TDS’ referral program.
Maintain technical knowledge and interpersonal skills necessary to achieve success in position. Other duties and responsibilities as assigned.