Direct Sales Supervisor

Astound Broadband • Long Island, NY

6d • Hybrid

About The Position

Supervise staff of DSRs and participate in hiring, training, coaching and performance management. Accountable for the DSR team's achievement of bi-weekly/monthly sales goals. Responsible for ensuring that the DSRs are knowledgeable of and comply with company policies, procedures and practices. Maintain a thorough knowledge of the Company’s services and pricing structures and ensure that the DSRs have a working knowledge of the same. Provide sales coaching and training on an individual basis and through regular team meetings to improve sales results and drive targeted profitable growth. Activities may include “ride-along” with sales personnel to provide training and coaching, as well as going on customer appointments. Meet regularly with sales personnel and management to review sales activity, customer retention and relationship activities, competitive challenges, review sales performance compared to goal and identify and/or address training needs. Provide sales coaching and training on an individual basis and through regular team meetings to improve sales results and drive targeted profitable growth. Activities may include “ride-along” with sales personnel to provide training and coaching, as well as going on customer appointments, and meeting with Property and Leasing Managers.

Requirements

• Two or more years of progressive experience in a sales supervisory or management role, including experience training, mentoring, coaching, and setting standards (sales management with telecommunications experience is preferred).
• A proven track record of sales success and some management experience.
• High School Diploma required.
• Strong organizational and time management skills are required.
• Effective written and verbal communication skills within the organization as well as with customers.
• Minimum travel required, but candidate must be able to work on a flexible schedule which includes evenings and weekends.
• Basic computer skills required.
• Must have a valid driver's license, clean driving record and a reliable vehicle for getting to and from assigned territories.

Nice To Haves

• Bachelor's Degree preferred.
• Telecom Experience
• Multi Dwelling Unit (MDU) relationship building.

Responsibilities

• Supervise staff of DSRs and participate in hiring, training, coaching and performance management.
• Accountable for the DSR team's achievement of bi-weekly/monthly sales goals.
• Responsible for ensuring that the DSRs are knowledgeable of and comply with company policies, procedures and practices.
• Maintain a thorough knowledge of the Company’s services and pricing structures and ensure that the DSRs have a working knowledge of the same.
• Provide sales coaching and training on an individual basis and through regular team meetings to improve sales results and drive targeted profitable growth.
• Activities may include “ride-along” with sales personnel to provide training and coaching, as well as going on customer appointments.
• Meet regularly with sales personnel and management to review sales activity, customer retention and relationship activities, competitive challenges, review sales performance compared to goal and identify and/or address training needs.
• Provide sales coaching and training on an individual basis and through regular team meetings to improve sales results and drive targeted profitable growth.
• Activities may include “ride-along” with sales personnel to provide training and coaching, as well as going on customer appointments, and meeting with Property and Leasing Managers.

Benefits

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED