Direct Response Representative

Genesys•Durham, NC

9h•Onsite

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Direct Response Representative Location: US – Raleigh, NC | On Site Role Overview: Drive early-stage revenue growth by converting high-intent inbound demand into qualified pipeline and shaping first impressions of the Genesys Cloud platform. This role influences how organizations evaluate customer experience technology, guiding prospects from initial interest to meaningful engagement with sales. At Genesys, we are redefining how businesses connect with customers through AI-powered experience orchestration, and this position plays a critical role in accelerating that transformation. You will partner closely with sales and marketing to ensure every qualified lead translates into a measurable opportunity, while building foundational skills that prepare you for a future in direct sales.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or related field, or equivalent experience through military service
Strong written and verbal communication skills with the ability to engage professional audiences
Comfort using digital tools, CRM systems, and sales enablement platforms
Ability to manage multiple priorities, meet deadlines, and maintain attention to detail
Demonstrated ability to collaborate effectively within cross-functional teams
Curiosity and willingness to learn new technologies and sales methodologies
Strong organizational and time management skills
Interest in building a long-term career in sales

Nice To Haves

Internship or early experience in sales, customer service, or lead generation
Exposure to SaaS, cloud platforms, or customer experience technologies
Familiarity with CRM systems such as Salesforce or similar tools
Demonstrated ability to meet or exceed performance goals in academic or professional settings

Responsibilities

Manage inbound lead flow to ensure rapid qualification and conversion into sales-ready opportunities
Drive pipeline growth by identifying customer needs and aligning them with Genesys Cloud solutions
Engage prospects through consultative conversations that uncover business challenges and decision drivers
Deliver high-level product demonstrations that communicate platform value and differentiation
Collaborate with sales teams to transition qualified opportunities and maintain pipeline momentum
Apply structured prospecting techniques to expand engagement within target accounts
Track performance metrics to continuously improve conversion rates and response effectiveness
Maintain consistent follow-up practices to accelerate deal progression and customer engagement