Direct Mortgage Loan Officer
About The Position
Sibcy Cline Mortgage Services is seeking a strong phone salesperson who knows how to turn online inquiries into customers. Your primary focus will be responding quickly to company-provided leads, building trust over the phone, handling objections, and following through to convert interested prospects into mortgage clients. Mortgage experience is not required. An active mortgage loan originator license is preferred, but we will consider an exceptional sales candidate who is willing and able to obtain the required licensing. We will provide mortgage business training and support from experienced operations, processing, and underwriting professionals. You bring proven phone selling skills, disciplined follow-up, and a track record of converting leads into sales.
Requirements
- Demonstrated success selling by phone and converting online or company-generated leads into customers.
- Relevant experience may come from inside sales, insurance, automotive internet sales, home services, or other consumer sales roles.
- Ability to build trust without an in-person meeting, ask effective questions, handle objections, and confidently ask for the next step or the sale.
- Comfort making frequent outbound calls and managing a high volume of leads with persistent, professional follow-up.
- Strong organization and CRM habits, including accurate notes, scheduled follow-up, and clear pipeline tracking.
- A results-oriented approach, with examples of meeting sales goals or improving lead conversion.
- Coachability, a willingness to learn the mortgage business, and the ability to work closely with a team.
- Strong sales candidates without a mortgage license will be considered and must be willing and able to obtain and maintain the licensing required for the role before performing duties that require it.
Nice To Haves
- An active mortgage loan originator license is preferred.
- Prior mortgage experience is helpful but not required.
Responsibilities
- Respond promptly to online inquiries and other company-provided leads through outbound calls, email, text, and digital platforms.
- Lead effective sales conversations: build rapport, ask questions, understand customer needs, address objections, and secure a clear next step.
- Use a consistent follow-up process to engage new prospects, reconnect with unresponsive leads, and nurture customers who are not yet ready to move forward.
- Maintain accurate CRM records, document conversations, schedule next steps, and manage a pipeline of opportunities.
- Meet established goals for response time, sales activity, lead conversion, and closed loan production while delivering a strong customer experience.
- Learn mortgage products, the application process, and company systems through training and collaboration with experienced team members.
- Once appropriately licensed and trained, guide clients through application, pre-approval, loan selection, and closing, with support from the mortgage team.
- Communicate clearly and accurately, follow company policies, and protect customer information.
- Coordinate with processing, underwriting, closing, and Sibcy Cline real estate agents to keep clients informed and transactions moving.
- Share feedback on lead quality, sales scripts, outreach, and workflows to improve conversion and the customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
