Direct Lending Processor

CEFCU•Peoria, IL

1d•Onsite

About The Position

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! The Direct Lending Processor demonstrates a strong, needs based sales and service focus by processing approved applications for both member(s) and non-members across all available delivery channels using grammatically correct and concise language. Determines individual needs and procures loan protection products, additional loan originations, and deposit account relationships as defined and measured in the Direct Lending and Corporate Balanced Scorecards and Major Initiatives. Completes a detailed analysis of each loan application to generate proposal packages that consider applicant’s individual needs, improves upon their financial well-being, and are of the highest quality. Navigates pivotal conversations where input is sought from applicant to obtain commitment on proposals; readily advising counters to objections when appropriate to find “next best” alternatives. Actively participates in and is held accountable for the attainment of individual and departmental/organizational goals by asking high-impact questions, utilizing training materials and techniques provided by management and coaches. Provides the highest quality member experience, for both internal and external members.

Requirements

High school diploma or equivalent.
0-2 years lending experience.
Ability to work in a structured, fast-paced and continuously changing environment.
Strong verbal and written communication skills.
Proven ability to convert inbound leads and generate new sales opportunities through creative prospecting.
Experience with Microsoft Products including Word, Excel, Outlook, and Internet Explorer.
Ability to demonstrate a working knowledge of critical systems and screens within the 10-week training period including Consumer Loan Origination System (C-LO), Collections platform, Credit Bureau, VSA, COL MIF, MAF, CTI, etc.
Must register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).

Nice To Haves

Previous CEFCU lending, sales, and/or member facing experience.
Experience in customer service, sales, and/or as a telephone representative in a call center environment.
Applicable college courses and/or commensurate experience preferred.
Demonstrated success balancing consultative selling with proactive outreach.
Thorough knowledge and understanding of CEFCU products and services, including Consumer Loan Origination System (CLOS), loan documentation, title procedures, and loan policies and procedures.
Thorough knowledge and understanding of the Consumer Loan Origination System (CLOS).
Knowledge of CEFCU loan policies and procedures.
Bilingual.

Responsibilities

Process approved applications for both member(s) and non-members across all available delivery channels using grammatically correct and concise language.
Determine individual needs and procure loan protection products, additional loan originations, and deposit account relationships as defined and measured in the Direct Lending and Corporate Balanced Scorecards and Major Initiatives.
Complete a detailed analysis of each loan application to generate proposal packages that consider applicant’s individual needs, improves upon their financial well-being, and are of the highest quality.
Navigate pivotal conversations where input is sought from applicant to obtain commitment on proposals; readily advising counters to objections when appropriate to find “next best” alternatives.
Actively participate in and be held accountable for the attainment of individual and departmental/organizational goals by asking high-impact questions, utilizing training materials and techniques provided by management and coaches.
Provide the highest quality member experience, for both internal and external members.

Benefits

Merit-based raises
Generous paid time off (Holiday, Personal or Sick Time, Vacation)
Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
Health Savings Account
Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)
Life Insurance
Accidental Death & Dismemberment Insurance
Disability Benefits
Defined Benefit Plan – Pension
Defined Contribution Plan – 401K
Employee Assistance Program
Tuition reimbursement
Career growth through internal job postings
Management Development Program: formal mentoring and training
Opportunities to help improve and build the CEFCU of tomorrow through process teams
Opportunities to personally contribute to corporate financial literacy and community initiatives
Casual days to support local charities
Employee discounts on entertainment, cell phone plans, theme park tickets, and more
On-site fitness center, fitness classes, and wellness program