Consumer Lending Processor

WEOKIE Federal Credit Union • Oklahoma City, OK

4d

About The Position

Under general supervision, builds and maintains successful member relationships by funding and servicing loans to the member’s complete satisfaction, while simultaneously ensuring that supporting documentation and records are accurately prepared according to WEOKIE policies. Meets or exceeds all funding goals with minimum errors and processes pending loans in a timely, consistent manner.

Requirements

• High School diploma or equivalent required.
• Minimum of two (2) years consumer lending experience or equivalent desired.
• Minimum one (1) year or more customer service experience required.
• Six (6) months or more credit union experience desired.
• Strong attention to detail and ability to analyze complex information.
• Excellent computer skills, particularly in Microsoft Word and Excel.
• Fully knowledgeable of and able to communicate with members about credit bureau reports and credit histories, risk-based lending scores, invoice and wholesale values of collateral, lien perfections, loan and deposit rates, credit union policies and procedures, and loan decisions
• Superior verbal and written communication skills.
• A passion for people and service, as well as a dedication to building relationships with members.
• Ability to work with members and staff tactfully and professionally, both in-person and on the phone.
• Ability to work proactively and independently with minimal supervision.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
• Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.

Responsibilities

• Provides an excellent member experience through good communication. Fully explains the terms of the loan along with payments, interest, etc. Ensures understanding of insurance products already sold by the Lending Specialist; making sure there are no questions prior to signing the loan documents.
• Explains the pre-signing process, how documents will be received and what will be required prior to signing. Fully explains the post closing process, how to make payments, provide insurance, or any other communication required to make the member's experience as thorough and pleasant as possible.
• Demonstrates comprehensive knowledge of all Consumer Lending products, services, procedures and guidelines.
• Maintain a 5% maximum error rating or less on total loans funded each month while consistently meeting deadlines, funding goals and efficiency requirements
• Accurately determine values for various types of collateral.
• Displays a commitment to excellent member service and strong interpersonal skills by building and maintaining positive relationships with various vendors, internal partners, and team members.
• Communicates effectively in writing and verbally. Understands how to use phone skills and text messaging platform in the best way and can create a high level of member service using these mediums.
• Follows up with key individuals immediately (within 24 hours) to resolve problems and/or respond to inquiries.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED