Direct Lending Interviewer
About The Position
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Gathers information from consumer loan applicants over the phone and via the internet, and reviews credit history from a national credit reporting agency and CEFCU internal systems to complete loan applications. Determines appropriate loan type for the member’s request and ensures it conforms to CEFCU policy, procedures, and credit granting guidelines. Contacts members via phone or email to communicate loan stipulations, counteroffers, or denials. Gathers relevant, comfortable payment ranges from members to aid in offering applicable Debt Protection products. Answers loan related questions from members or other CEFCU staff, and reaches out to new Indirect members using member service and sales skills to welcome new members and offer upsales to achieve personal, department and corporate goals. Provides the highest quality member experience, for both internal and external members.
Requirements
- High school diploma or equivalent.
- 0-2 years lending and/or call center experience. or equivalent combination of education and experience.
- Ability to demonstrate a working knowledge of critical CEFCU systems and screens within the 10-week training period including, Automated Loan Processing System (ALPS), Consumer Loan Origination System (CLOS), VSA, COL MIF, MAF, CTI, etc.
- Ability to work in a structured, fast paced and continuously changing environment.
- Strong verbal and written communication skills.
- Ability to recognize potential cross-sales and upsales.
- Must register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act)
Nice To Haves
- Experience in customer service, sales, and/or as a telephone representative in a call center environment.
- Thorough knowledge and understanding of CEFCU products and services, including Consumer Loan Origination System (CLOS), loan documentation, title procedures, and loan policies and procedures.
- Experience in consumer lending.
- Applicable college education and/or commensurate experience.
Responsibilities
- Gathers information from consumer loan applicants over the phone and via the internet, and reviews credit history from a national credit reporting agency and CEFCU internal systems to complete loan applications.
- Determines appropriate loan type for the member’s request and ensures it conforms to CEFCU policy, procedures, and credit granting guidelines.
- Contacts members via phone or email to communicate loan stipulations, counteroffers, or denials.
- Gathers relevant, comfortable payment ranges from members to aid in offering applicable Debt Protection products.
- Answers loan related questions from members or other CEFCU staff.
- Reaches out to new Indirect members using member service and sales skills to welcome new members and offer upsales to achieve personal, department and corporate goals.
- Provides the highest quality member experience, for both internal and external members.
Benefits
- Financial Merit-based raises
- Health and Welfare
- Generous paid time off (Holiday, Personal or Sick Time, Vacation)
- Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
- Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
- Health Savings Account
- Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)
- Life Insurance
- Accidental Death & Dismemberment Insurance
- Disability Benefits
- Defined Benefit Plan – Pension
- Defined Contribution Plan – 401K
- Employee Assistance Program
- Tuition reimbursement
- Career growth through internal job postings
- Management Development Program: formal mentoring and training
- Opportunities to help improve and build the CEFCU of tomorrow through process teams
- Opportunities to personally contribute to corporate financial literacy and community initiatives
- Casual days to support local charities
- Employee discounts on entertainment, cell phone plans, theme park tickets, and more
- On-site fitness center, fitness classes, and wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
