Direct Care

HOUSING FAMILIES INC•Malden, MA

17h•$22 - $22

About The Position

Direct Care staff provide direct oversight of the Winter Warming Center, a temporary overnight shelter for homeless individuals operating from December through April in Somerville and Chelsea. Staff help ensure the center operates safely and consistently with Housing Families’ values. The center operates approximately 4 p.m. to 8 a.m., seven days per week, and staff must be available to work assigned shifts in Somerville and surrounding cities.

Requirements

Demonstrated timely and consistent work history.
Ability to walk up and down stairs quickly in an emergency.
Ability to maintain boundaries and confidentiality.
Ability to communicate effectively in English, verbally and in writing.
Ability to work as part of a team.
Ability to follow shelter guidelines regarding safety and emergency response.
Well-developed assessment skills and crisis management responses.
Willingness to work in the Somerville area and surrounding cities.
Availability to work assigned shifts; the center operates approximately 4 p.m. to 8 a.m., seven days per week, from December through April.
Unrestricted authorization to work in the United States.
Must be at least 18 years old.

Responsibilities

Set up the space daily and ensure materials are safe and in working condition.
Greet guests in a friendly, professional, and respectful manner.
Explain warming center rules to guests and enforce them as needed.
Respond professionally and respectfully to guest questions and concerns, referring complaints to appropriate staff.
Attend and participate in staff meetings.
Follow established procedures for scheduling and staffing issues.
Meet weekly with the Supervisor to discuss job-related issues and receive feedback and support.
Follow policies and procedures for guests and center operations, maintaining a respectful and inclusive atmosphere.
Keep public areas, including offices, stairs, hallways, and outdoor areas, clean and orderly, and participate in daily sanitizing.
Respond to emergencies and provide skilled de-escalation as needed.
Follow agency and mandated guidelines for security, safety, and confidentiality.
Review log entries and new memos daily.
Record relevant information in the appropriate format in the daily log.
Submit accurate timesheets on time.
Greet, assist, and orient volunteers.
Perform other related duties as needed or directed.