Direct Care Supervisor - Residential Program

Walker•Needham, MA

1d•Onsite

About The Position

Walker Therapeutic & Educational Programs is seeking a Direct Care Supervisor for its Residential Program. This role involves working directly with children and youth who are navigating social, emotional, and behavioral challenges. The supervisor will be part of a supportive, multidisciplinary team dedicated to helping youth feel safe, connected, and ready to grow. This position offers an opportunity to build valuable experience in the human services field while making a significant impact. The supervisor will report to the Director of Res Ed Milieu Services and will be responsible for supervising and providing a therapeutic milieu within their assigned unit. This includes managing the daily schedule for clients, ensuring therapeutic recreational programming, and directly managing the performance of assigned staff through individual/group supervision and evaluations. The role also involves crisis management across the program and the Needham Campus.

Requirements

Must be able to successfully pass and apply Therapeutic Crisis Intervention (TCI) training.
Must be able to successfully pass and apply First Aid/CPR training.
Must successfully pass medication training.
Strong interpersonal and communication skills.
Ability to remain calm and make safe decisions in high-pressure situations.
Capacity to work effectively in a stressful and fast-paced environment.
Ability to learn, retain, and apply principles taught in training and supervision.
Physical stamina to participate in activities with children.
Ability to stand, walk, and run for extended periods, perform frequent bending, stooping, stretching, lifting, sitting, stairs, typing, and looking at a computer screen.
Strong written and verbal communication skills and computer experience is required.
Ability to meet deadlines and follow through with multiple projects simultaneously.
Ability to work flexibly and collaboratively as part of a team, including during times of high stress.
Ability to transport clients in company vehicles.
High School diploma or GED required.
Successfully complete all background check suitability requirements.
Must have reliable transportation.

Nice To Haves

Associate Degree or higher in a related field.
MAP Certification.
Experience working in a residential setting required, preferred supervisory experience in a residential setting.
Previous experience working in a similar setting preferred.
Valid MA driver’s license preferred.

Responsibilities

Perform in a way that is aligned with the agency mission and core values, including trauma-informed, relationship-based, family-involved, developmentally focused, competence-centered, and ecologically oriented services.
Work as part of a multi-disciplinary team to further the emotional, behavioral, and educational development of children in the Res Ed program.
In collaboration with Res Ed leadership, assess the structure and schedule and develop plans for supporting and training staff in planning and carrying out different parts of the schedule (meals, activities, homework, etc.).
Understand and adhere to licensing standards within the unit.
In collaboration with Res Ed Directors and clinicians, increase staff's understanding of and ability to develop, implement, and evaluate individual behavioral support plans for kids.
Work with unit leadership to increase the use of TCI philosophy and language, including early intervention and de-escalation techniques, in the day-to-day running of the program.
In collaboration with direct leadership, identify the strengths and areas of growth for individual staff members and teams of staff, evaluating individual work with children, group management techniques, understanding of child development, work with families, completion of tasks, and teamwork.
Attend Multi Disciplinary Team meetings and treatment meetings as needed to discuss youth’s progress.
Manage the activities schedule for the assigned unit when on shift.
Work with the campus supervisory team to identify issues in need of discussion for supervisor meetings.
Assist with communication across shifts (i.e., school and overnight supervisors, Res-Ed leadership, etc.).
Coordinate with other supervisors to meet any needs that arise and support the entire campus with leadership and crisis support as needed, including being in the rotation for Supervisors Running Campus and administering medication to youth as needed.
Participate in staff interviewing and hiring process as assigned.
Assist with conducting training for staff as assigned.
Supervise direct care staff as assigned.
Perform additional duties as assigned.