Direct Care Staff– 1st & 2nd Shift Opportunities

FamilyAid • Newton, MA

5h • Onsite

About The Position

FamilyAid is a leading provider of solutions to family homelessness, aiming to empower parents and caregivers facing homelessness to secure and sustain housing and build solid foundations for their children's futures. They prevent homelessness, reduce harm, mitigate trauma, and provide wraparound supports for long-term stability. Their two-generation educational programs, housing search assistance, and resource connections help families return to their own homes. With a strategic vision to reduce homelessness, they served 5,000 children and parents in Greater Boston last year and plan to serve more families with new funding. Their supportive, collaborative, and diverse workplace of over 130 professionals is ideal for skilled, result-oriented individuals. FamilyAid has been recognized as a Massachusetts Top Workplace and by Charity Navigator.

Requirements

• High School or GED required.
• Bilingual in English and Haitian Creole or Spanish required.
• Previous human service experience, preferably residential, with a strong interest in working with homeless families.
• This position requires an onsite presence.
• The role is not eligible for remote or hybrid work and is classified as essential for weather emergencies.

Nice To Haves

• Associate or bachelor's degree preferred, or significant relevant experience.
• Understanding of Trauma Informed Care is preferred.
• Understanding of de-escalation techniques is preferred.

Responsibilities

• Ensures that the program is a safe, respectful, and supportive environment for every family member, visitor, and staff.
• Assists families in understanding and complying with policies and practices.
• Monitors shared areas and family units to maintain the safety and security of residents and the premises.
• Responds to client crises, adhering to agency and state incident reporting and child safety protocols.
• Uses person-centered, harm-reduction, trauma-informed, culturally competent, and strengths-based approaches with families in all interactions.
• Provides direct care and essential services to families.
• Supports the safe day-to-day operations of the program.
• Works collaboratively with other staff to support the rapid and successful transition of families to permanent, stable housing.
• Ensures the well-being and safety of families through a trauma-informed approach.

Benefits

• Equal employment opportunity without regard to race, color, national origin, religion, disability, veteran status, gender, gender identity, sexual orientation, or age.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED