Direct Care Professional I

Richmond Behavioral Health Authority•Richmond, VA
•Hybrid

About The Position

The REACH Residential Program provides temporary, community-based services to children and adults with developmental disabilities who require support related to crisis stabilization, transition, or community placement. The program provides a safe, structured, and supportive environment focused on stabilization, skill development, crisis prevention, and successful integration into the individual’s home and community. Services are individualized, person-centered, and age-appropriate, based on each individual’s needs, strengths, preferences, goals, and identified risks, with trained staff available around the clock to provide appropriate support and supervision. The program works collaboratively with individuals, families, caregivers, providers, and other members of the support team to promote safety, independence, stability, and successful transitions to appropriate community-based supports and living arrangements. Job Summary: Provide basic hands-on support to individuals with behavioral health, intellectual, or developmental disabilities in residential or community settings. Responsibilities include assisting with daily living activities, monitoring client well-being, and supporting program participation. Operate under close supervision and follow established care protocols.

Requirements

  • High school diploma or equivalent (G.E.D.)
  • 1–3 years of experience in direct care, behavioral health, or residential support
  • Foundational knowledge of behavioral health and safety protocols
  • Proficiency in basic documentation and use of standard office equipment
  • Possession of a valid Virginia driver’s license and a satisfactory driving record in accordance with agency policy.

Nice To Haves

  • Up to one year of specialized or technical training beyond high school preferred
  • CPR/BLS certification
  • Safety-Care or TOVA training
  • 32-hour Medication Aide certification
  • Experience supporting individuals with co-occurring psychiatric conditions

Responsibilities

  • Assist clients with daily living tasks such as hygiene, dressing, eating, and mobility
  • Monitor client behavior and safety, including overnight checks and crisis observation
  • Support group activities, therapeutic exercises, and skill-building sessions
  • Transport clients to appointments, community activities, or treatment sessions
  • Maintain accurate documentation of services, behaviors, and incidents
  • Conduct room checks, laundry duties, and basic housekeeping tasks
  • Communicate effectively with clients, team members, and supervisors
  • Follow individual support plans (ISPs) and standard operating procedures
  • Other duties as assigned
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