Direct Care Coordinator I

Consumer Direct Care Network • Missoula, MT

7d • Remote

About The Position

Direct Care Coordinators coordinate and oversee schedules of caregivers and clients enrolled in Medicaid programs. This role is crucial for ensuring seamless service delivery and supporting individuals with disabilities and older adults to remain in their homes and communities. The position is full-time and considered an Individual Contributor role within the Operations career field.

Requirements

• Associate's Degree preferred
• Previous experience serving individuals with disabilities preferred
• A combination of education and experience
• Must be legally authorized to work in the United States

Nice To Haves

• Bilingual preferred in various locations

Responsibilities

• Schedule caregivers to meet clients’ in-home care needs in compliance with regulations and Managed Care Organization (MCO) program rules
• Assist with daily intake and referral processes to ensure positive business growth and development
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Communicate effectively
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Demonstrate effective problem solving and decision-making skills
• Exhibit computer efficiency
• Handle complex service programs and special projects
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Monitor deliverables and ensure timely completion of projects
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs as needed
• Staff new client referrals and open client shifts with available agency caregivers
• Assist in hiring and recruiting new caregivers and processing new caregiver paperwork
• Provide backup personal care services to Medicaid members in their homes as needed
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree