Direct Care Associate

Refuge for Women • Crystal Lake, IL

3d • Onsite

About The Position

The Direct Care Associate (DCA) works in the program house during the assigned shift to maintain a safe healing environment for residents and provide consistent operations by upholding the program model and resident guidelines. The DCA will maintain strong leadership in any situation, including conflict resolution, crisis response and handling difficult relational dynamics. In addition, she will communicate effectively with residents and hold them accountable as they progress through the program and learn successful life skills. DCAs model healthy relational boundaries in a home environment with the residents and ensure day-to-day program and house activities are carried out. The DCA is an integral part of the program, on shift when the Program Director isn’t. It’s their responsibility to keep the home running smoothly and to hold residents accountable to the program model. This role is more than “just a job,” it is a way to build into women and help them grow toward their goals, requiring firm boundaries as necessary to truly benefit the women served, balancing accountability and encouragement.

Requirements

• Believer in Jesus Christ
• Strong written and verbal communications skills
• Strong servant leadership and teamwork skills
• Teachable, self-motivated, organized
• Loving but firm temperament, willing to take initiative in stressful situations
• Firm personal boundaries
• Conflict resolution skills
• Proficiency with emergency or crisis procedures
• Must be able to operate a motor vehicle safely and confidently at all times of day or night

Nice To Haves

• Knowledge about addict behaviors and trauma is very helpful
• Familiarity with 12-step or similar healing and recovery program (e.g. Celebrate Recovery)

Responsibilities

• Assist program director in carrying out day-to-day activities with the residents
• Follow procedures for crisis or other unexpected situations with residents that may arise during assigned shift
• Complete Communication Log for program director at end of each shift
• Provide pertinent feedback to program directors to ensure continued progress and success of residents
• Uphold resident guidelines, schedule and program requirements during assigned shift
• Work with program director, staff, volunteers or other shift leaders to coordinate and provide transportation for medical, recovery meetings, church, grocery shopping, training and employment activities as needed
• Work with volunteer coordinator as needed for planned volunteer activities and provide input about potential volunteer activities or items needed for the safe house
• Participate in staff meetings, trainings and development activities
• Encourage residents in completion of assigned tasks and classwork as they progress through the program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees