Dir, Voc Rehab & ADA Services

Aflac, Incorporated • Columbus, GA

3d • $140,000 - $200,000 • Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

• Knowledge of healthcare operations, disability management, and service delivery models
• Knowledge of regulatory and compliance requirements (e.g., ADA, disability programs)
• Strong leadership, strategic planning, and operational management skills
• Experience with budgeting, financial performance, and resource management
• Ability to analyze data and drive performance improvement
• Strong communication, collaboration, and stakeholder management skills
• Demonstrated ability to lead change and implement innovative solutions
• Master's Degree Rehabilitation Counseling or a related field
• 10 or more years of vocational rehabilitation experience
• 5 years management experience.
• CRC (Certified Rehabilitation Counselor) certificate
• Demonstrated experience in case management
• Or an equivalent combination of education and experience

Nice To Haves

• Doctorate

Responsibilities

• Leads oversight of vocational rehabilitation services, including development and execution of return-to-work strategies, employability assessments, and job accommodation planning.
• Tracks external market trends and competitor activity to continuously evolve ADA services and offerings.
• Directs the administration and continuous improvement of ADA accommodation programs, ensuring compliance with regulatory requirements and evolving market needs.
• Provides oversight to teams responsible for the evaluation of complex disability and accommodation scenarios and provide guidance on reasonable accommodations, return-to-work pathways, and functional capacity considerations.
• Establishes and maintains best practices for vocational rehabilitation and ADA policies, including documentation standards, workflows, and service delivery models.
• Partners with internal stakeholders (e.g., Legal, Compliance, Claims, and Operations) to ensure consistent and compliant application of ADA and vocational rehabilitation practices.
• Provides subject matter expertise to sales and account teams on vocational and ADA-related offerings, supporting client education, solution design, and retention strategies.
• Oversee the development of innovative accommodation and rehabilitation solutions to meet evolving client needs and regulatory expectations.
• Monitors regulatory developments related to ADA, disability management, and rehabilitation services, ensuring timely updates to policies, procedures, and training.
• Drives quality and performance outcomes related to vocational rehabilitation and accommodation services, including return-to-work success, timeliness, and customer satisfaction.
• Creates and maintains budgets and manages expenses related to accommodation and rehabilitation services
• Leads capability development for internal teams on ADA compliance, reasonable accommodations, and vocational rehabilitation practices.
• Supports resolution of complex client and employee accommodation issues, including escalations, complaints, and risk mitigation.
• Performs other duties as needed.

Benefits

• medical
• dental
• vision coverage
• prescription drug coverage
• health care flexible spending
• dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• annual bonuses
• opportunity to purchase company stock
• 11 paid holidays
• up to 20 days PTO to be used for any reason
• state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
• adoption and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Director